Hire Desk Manager

Driver Hire Bury St Edmunds; Bury St Edmunds; On-site; GBP 32,000 - 35,000; Full time

Benefits offered by this job

Bonuses up to £5,000

Overtime paid 1.5x

22 days holiday + bank holidays

+1 holiday day per year of service

45 hours per week guaranteed

Referral bonus

Job summary

Driver Hire Bury St Edmunds is seeking a Hire Desk Manager to lead the desk and transport operations, ensuring efficient daily duties in a busy depot. A strong emphasis on revenue growth and staff development underpins the role.

You will manage hiring activities, maintain stock and compliance with health and safety standards while driving customer satisfaction and service levels. Immediate start available from the clients in Bury St Edmunds.

Qualifications

• Experience managing a hire desk or similar operations role.
• Strong people management and supervisory skills.
• Focus on driving revenue through add-on sales and service quality.
• Excellent organisational and administrative capabilities.
• Ability to work under pressure and meet deadlines.

Responsibilities

• Lead the day-to-day operation of the Hire Desk and Transport function.
• Recruit and develop the team; ensure staffing cover.
• Drive add-on sales by promoting consumables and accessories.
• Oversee stock control and re-ordering of consumables and resale items.
• Process on hires, off hires, exchanges and transport activity accurately.
• Monitor transport performance to meet timescales.
• Resolve customer queries and hire issues promptly.
• Collaborate with Workshop Manager on equipment availability.
• Review key hire/credit/revenue reports and compliance with safety standards.

Skills

People management

Revenue growth focus

Organisational skills

Communication skills

Under pressure

Health & safety knowledge

Job description

Hire Desk Manager

Pay rate: £32,000 - £35,000 + bonuses

Contract: Type: Tempoary to Permanent

Location: Bury St Edmunds

Start Date: ASAP

We are looking for Hire Desk Manager to start ASAP for our client based in Bury St Edmunds, with all the support from our experienced Driver Hire team.

The successful Hire Desk Manager will receive:

• £32,000 - £35,000 depending on experience
• Depot performance bonuses up to £5,000 per year
• Overtime paid at x1.5
• 22 days holiday + bank holidays
• +1 holiday day per year of service.
• Guaranteed 45hrs per week per day.
• Referral Bonus - Introduce a friend to us and you receive a bonus!

What to expect as a Hire Desk Manager:

Working Monday to Friday on a 45hr week you will have the following duties:

• Lead and manage the day to day operation of the Hire Desk and Transport function.
• Recruit and develop team members & ensure adequate staffing cover.
• Drive add on sales by promoting selling of consumables and accessories.
• Oversee stock control of consumables and resale items, ensuring availability and re ordering where required.
• Ensure accurate and timely processing of on hires, off hires, exchanges, and transport activity using company systems.
• Monitor transport performance to ensure deliveries and collections meet agreed timescales.
• Resolve customer queries & hire issues efficiently.
• Work closely with the Workshop Manager to manage equipment availability and hire readiness
• Review key reports (hire, credit notes, live hire, customer).
• Ensure full compliance with Health & Safety standards and safe systems of work.

As a Hire Desk Manager you must:

• Experience managing a hire desk
• Strong people management
• Focus on revenue growth and add on sales
• Organisational and administrative skills
• Ability to work under pressure
• Strong communication skills with staff & customers
• Good understanding of Health & Safety responsibilities.
• Have no more than 6 effective penalty points.
• No DG, DD or IN endorsements.

This position is commutable from Stowmarket, Newmarket. Ipswich, Needham Market and other areas nearby to Bury St Edmunds.