Hire Manager

Berry Recruitment Group; Bury St Edmunds; On-site; GBP 33,000 - 35,000; Full time

Job summary

Berry Recruitment is seeking a Hire Manager in Bury St Edmunds to drive the Hire Desk and Transport function. You will lead, motivate and develop a team of Coordinators and Drivers, ensuring safe, efficient, customer-focused operations while growing revenue and maintaining compliance.

Your role includes staffing, workload planning, coaching, stock control and driving performance to meet customers' timescales. The position is permanent and carries a Monday–Friday schedule.

Qualifications

• Experience managing a hire desk, transport operation, or similar customer-facing operational team.
• Focus on revenue growth and add-on sales.
• Excellent organisational and administrative skills.
• Strong communication with staff, customers and stakeholders at all levels.
• Good understanding of Health & Safety responsibilities in an operational environment.

Responsibilities

• Lead day-to-day operation of the Hire Desk and Transport function.
• Allocate, prioritise and monitor workloads for Hire & Sales Coordinators and Drivers.
• Recruit, motivate, coach and develop team members.
• Ensure adequate staffing cover including holidays, absences and weekend work.
• Oversee stock control of consumables and resale items and reorder as needed.
• Monitor transport performance to meet customer delivery timescales.
• Maintain high standards of hire desk administration and system accuracy.

Skills

Hire desk management

Transport operations

Revenue growth focus

Organisational skills

Communication with stakeholders

Health & Safety awareness

Job description

Berry Recruitment are recruiting for a Hire Manager to support a successful client in Bury St Edmunds.

You will be responsible for the day-to-day operation of the Hire Desk and Transport function within the depot. You will lead, motivate, and develop a team of Hire & Sales Co-ordinators and Drivers, ensuring safe, efficient, and customer-focused operations while driving revenue growth and maintaining high standards of compliance and administration.

Your duties will include:

• Leading and managing the day-to-day operation of the Hire Desk and Transport function.
• Allocating, prioritising, and monitoring workloads for Hire & Sales Co-ordinators and Drivers.
• Recruiting, motivating, coaching, and developing team members.
• Ensuring adequate staffing cover, including managing holidays, absence, and weekend attendance.
• Overseeing stock control of consumables and resale items, ensuring availability and re-ordering where required.
• Monitoring transport performance to ensure deliveries and collections meet agreed customer timescales.
• Maintaining high standards of hire desk administration, minimising manual paperwork and ensuring system accuracy.

Key Skills Required:

• Experience managing a hire desk, transport operation, or similar customer-facing operational team.
• A focus on revenue growth and add-on sales.
• Excellent organisational and administrative skills.
• Strong communication skills with staff, customers, and stakeholders at all levels.
• Good understanding of Health & Safety responsibilities within an operational environment.

Hours: Monday to Friday. 7:30am until 4:30pm.

Salary: Between £33,000 and £35,000 per annum.

This role is a permanent position.

For further information, please contact Jade at Berry Recruitment, King's Lynn.

We are committed to fair and inclusive recruitment. All applicants will be considered on the basis of their skills, experience, qualifications and ability to perform the role, and no applicant will be treated less favourably because of a protected characteristic under the Equality Act 2010