Hire Desk Controller

Mabey Hire; Welham Green; On-site; GBP 22,000 - 30,000; Full time

Benefits offered by this job

Competitive salary

Health and wellbeing benefits

Great pension scheme

Job summary

Mabey Hire in the Hatfield area is seeking a Hire Desk Controller to support our Hire Desk Sales Team, driving efficient depot operations and sales activity.

You will handle customer inquiries, coordinate hires, and strive to improve service while upholding health and safety standards. The role requires 12+ months in customer service and selling, GCSE level education, and IT literacy.

Qualifications

• Customer service and selling experience, minimum 12 months.
• Attention to detail and problem solving skills.
• Active listening and IT literacy.
• GCSE level education required.

Responsibilities

• Effectively communicate with customers to improve performance and drive sales.
• Conduct outbound telesales calls to increase volumes.
• Promote and improve customer service by reducing NCRs.
• Monitor depot transport activities for efficiency and cost-effectiveness.
• Ensure health and safety compliance within the depot.

Skills

Customer service

Selling experience

IT literacy

Active listening

Attention to detail

Problem solving

Telesales

Education

GCSE level education

Job description

Hire Desk Controller

Location – Bury St Edmunds

Salary – Competitive

Job type – Fulltime, Permanent

We are a leading temporary works specialist and at the forefront of our industry for over 60 years, with a reputation built on engineering and service excellence. This enables us to deliver the right temporary works solution for our customers, whatever the scale or complexity of the project. Our customers include civil engineering and construction contractors, asset owners, and consulting engineering firms through to small builders.

We are currently looking for an Hire Desk Desk Controller in the Hatfield area to support our Hire Desk Sales Team, this is a fantastic role which will allow the successful candidate to up skill and develop through the company, you will find more details below.

Benefits

• A competitive basic salary
  
• Health and wellbeing benefits
• A great pension scheme

Key Responsibilities

• Effectively communicate and build rapport with customers to improve performance and drive sales.
• Conduct outbound Telesales call to increase sales volumes.
• Promote and improve customer service by reducing Non Conformance Reports (NCRs).
• Monitor transport activities within the depot to ensure the most efficient and cost effective use.
• Comply with Health and Safety requirements and ensure compliance within the depot.

What You Need

• GCSE level of education
• At least 12 months customer service and selling experience
• Attention to Detail
• Problem solving
• Active listening
• IT literate