Hire Desk Controller

K and D Recruitment; Acton; On-site; GBP 41,000 - 51,000; Full time

Job summary

K and D Recruitment is seeking a proactive Hire Desk Controller in Acton to support customers, drivers and workshop teams, ensuring smooth daily operations.

The role involves handling hire enquiries, processing orders, coordinating deliveries and maintaining accurate paperwork within a busy hire desk environment. A strong focus on communication, attention to detail and practical problem-solving is essential.

Qualifications

• Previous experience in tool or plant hire
• Hire desk experience
• Strong communication and customer service skills
• Good IT skills and attention to detail
• Full UK manual driving licence

Responsibilities

• Handling hire enquiries and orders by phone, email, WhatsApp and face to face
• Preparing hire contracts and associated paperwork
• Coordinating deliveries and collections with drivers
• Liaising with workshop to ensure equipment is prepared on time
• Managing off-hires, stock transfers and purchase orders
• Maximising hire and consumable sales
• Maintaining fleet availability and utilisation
• Building and maintaining customer relationships
• Providing excellent customer service throughout the hire process
• Assisting customers with loading and unloading when required
• Ensuring hire desk administration is accurate
• Supporting the wider team with day-to-day operations

Skills

Hire desk experience

Syrinx

Customer service

Communication

Driving licence

Tools

Syrinx

Job description

Hire Desk Controller

Salary: From £46,080 + per year, depending on experience

Hours: 6:00am - 5:00pm, Monday to Friday

Saturdays: 6:00am - 1:00pm, two Saturdays per month

Job Type: Full-time, Permanent

About the Role

A busy and growing tool and plant hire business is seeking an experienced Hire Desk Controller to join its team and play a key role in keeping customers, equipment and daily operations running smoothly.

The successful candidate will be responsible for managing the hire desk, handling customer enquiries, coordinating deliveries and collections, and working closely with the workshop and wider team to ensure a reliable and efficient service.

This is an excellent opportunity for an experienced hire desk professional who understands the tool and plant hire industry, enjoys working in a fast-paced environment and takes pride in delivering a high level of customer service.

Key Responsibilities

The Hire Desk Controller will take ownership of the hire desk and ensure each hire is managed efficiently from initial enquiry through to off-hire.

Key responsibilities will include:

• Handling hire enquiries and orders by phone, email, WhatsApp and face to face
• Preparing hire contracts and associated paperwork
• Coordinating deliveries and collections with drivers
• Liaising with the workshop to ensure equipment is prepared and ready on time
• Managing off-hires, stock transfers and purchase orders
• Maximising hire and consumable sales
• Maintaining strong fleet availability and utilisation
• Building and maintaining positive customer relationships
• Providing excellent customer service throughout the hire process
• Assisting customers with loading and unloading when required
• Ensuring all hire desk administration is accurate and up to date
• Supporting the wider team with the smooth day-to-day running of the hire operation

The Ideal Candidate

The successful candidate will have previous experience within the tool or plant hire industry and be confident working in a busy hire desk environment.

Essential Requirements

• Previous experience within tool or plant hire
• Hire desk experience
• Good working knowledge of Syrinx
• Strong communication and customer service skills
• Good IT skills and excellent attention to detail
• Ability to remain organised and work effectively under pressure
• Honest, reliable and proactive approach
• Full UK manual driving licence
• Physically able to occasionally assist with loading and unloading

Why Join the Business?

This is an opportunity to join a growing and ambitious tool and plant hire business where the successful candidate will play an important role in the continued development of the operation.

The role offers:

• Salary from £46,080, depending on experience
• Full-time, permanent employment
• A varied role with genuine responsibility
• A friendly and team-focused working environment
• The opportunity to work closely with customers, suppliers, drivers and workshop teams
• A position where strong performance, reliability and customer service are highly valued