Hire Desk & Driver Supervisor

Adecco Portugal; Staines-upon-Thames; On-site; GBP 33,000 - 36,000; Full time

Benefits offered by this job

Ongoing training

Career development

Supportive environment

Long-term progression

Job summary

Adecco is seeking a Hire Desk & Driver Supervisor in Staines. The role coordinates customer hire requirements, manages transport activities and leads the driver team to ensure efficient deliveries and returns.

It is a temp-to-perm opportunity with a salary of £33,000 - £36,000 per year, dependent on experience. You will oversee the Hire Desk, drive high service standards, and support onboarding and coaching for drivers while collaborating with internal teams to maximise utilisation and revenue

Qualifications

• Experience within tool hire, plant hire, construction or transport sectors.
• Proven supervision or team leadership experience.
• Excellent communication and customer service skills.
• Strong organisational and workload management abilities.

Responsibilities

• Oversee daily Hire Desk operations and oversee quotations, orders and contracts.
• Deliver exceptional customer service and coordinate transport needs.
• Lead and develop the driver team; plan routes and monitor performance.
• Collaborate with workshop, warehouse and other departments to ensure readiness.
• Ensure health, safety and compliance in transport activities.

Skills

Hire desk experience

Supervisory experience

Customer service

Organisational skills

Communication skills

Tools

Scheduling systems

IT systems

Hire desk software

Job description

Job Advertisement: Hire Desk & Driver Supervisor

Location: Staines

Contract Type: Temp To Perm

Working Pattern: Full Time

Salary: £33,000 - £36,000 (dependent on experience) hourly rate while temping

Our client, a leading specialist hire business, is excited to announce an opening for a Hire Desk & Driver Supervisor. This dynamic organisation is renowned for supplying high-quality equipment solutions across the construction, industrial, events, and infrastructure sectors. Due to continued growth, they are seeking an organised and customer-focused professional to support the day-to-day operations of their depot.

The Role

As the Hire Desk & Driver Supervisor, you will be the heartbeat of the operation, coordinating customer hire requirements, managing transport activities, and fostering the development of the driver team. Your leadership will ensure that customer enquiries are handled with professionalism, deliveries and collections are executed efficiently, and the driver team thrives under your guidance.

Key Responsibilities

Hire Desk Operations

• Oversee the daily management of the Hire Desk function.
• Process customer enquiries, quotations, orders, contracts, and off-hires with precision.
• Deliver exceptional customer service consistently.
• Collaborate with customers, suppliers, and internal departments regarding equipment availability and transport needs.
• Partner with the Assistant Branch Manager to enhance equipment utilisation and revenue opportunities.
• Resolve customer queries and complaints in a professional manner.

Driver Supervision

• Lead the daily activities of the driver team.
• Coordinate delivery and collection schedules, ensuring optimal route planning and customer satisfaction.
• Monitor driver performance and adherence to company protocols.
• Ensure thorough vehicle inspections and documentation are completed.
• Champion safe working practises and high service standards across the transport team.

Training & Development

• Assist in onboarding and training new drivers.
• Identify coaching opportunities within the team to foster growth.
• Support ongoing driver training and compliance requirements.
• Cultivate a culture of continuous improvement and professional development.

Operational Support

• Collaborate closely with workshop and warehouse teams to ensure equipment readiness for despatch.
• Provide operational support during peak periods.
• Maintain accurate records and operational reports.
• Assist with stock and asset control processes as needed.

Health, Safety & Compliance

• Ensure all transport and hire desk activities align with company policies and legislation.
• Promote a robust health and safety culture throughout the branch.
• Support compliance audits and operational inspections.

Candidate Requirements

Essential

• Experience within the tool hire, plant hire, construction, or transport sector.
• Proven track record in a busy Hire Desk, customer service, or transport coordination role.
• Previous supervisory or team leadership experience.
• Strong organisational and workload management skills.
• Excellent communication and customer service skills.
• Proficient IT skills, particularly with hire, transport, or scheduling systems.

Desirable

• Experience supervising drivers or transport operations.
• Knowledge of compliance requirements related to vehicle operations.
• Understanding of the equipment hire industry.
• Relevant CPC, transport, or logistics qualifications.

What's On Offer

• Ongoing training and career development opportunities.
• Supportive and collaborative working environment.
• Long-term career progression prospects.

This is a fantastic opportunity to join a thriving organisation where your skills can shine!

Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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