Hire Desk & Transport Manager - Lead Ops & Growth

Driver Hire Ipswich; Bury St Edmunds; On-site; GBP 32,000 - 35,000; Full time

Benefits offered by this job

Bonuses up to £5,000 per year

Overtime paid at 1.5x

22 days holiday + bank holidays

+1 holiday day per year of service

Guaranteed 45hrs per week

Referral bonus

Job summary

Driver Hire Ipswich is seeking a Hire Desk Manager to lead the desk and transport operations in Bury St Edmunds. The role offers a salary of £32,000–£35,000 with bonuses and a clear path to permanent employment, starting ASAP.

You will manage staffing, drive revenue through add-on sales, handle stock and hire transactions, and ensure safety and compliance across the depot. This position requires strong leadership, organizational skills, and customer-focused communication.

Qualifications

• Experience managing a hire desk.
• Strong people management.
• Focus on revenue growth and add on sales.
• Organisational and administrative skills.
• Ability to work under pressure.
• Strong communication with staff & customers.
• Health & Safety responsibilities.
• No more than 6 penalty points.
• No DG, DD or IN endorsements.

Responsibilities

• Lead and manage the day to day operation of the Hire Desk and Transport function.
• Recruit and develop team members & ensure adequate staffing cover.
• Drive add on sales by promoting selling of consumables and accessories.
• Oversee stock control of consumables and resale items, ensuring availability and re ordering where required.
• Ensure accurate and timely processing of on hires, off hires, exchanges, and transport activity using company systems.
• Monitor transport performance to ensure deliveries and collections meet agreed timescales.
• Resolve customer queries & hire issues efficiently.
• Work closely with the Workshop Manager to manage equipment availability and hire readiness
• Review key reports (hire, credit notes, live hire, customer).
• Ensure full compliance with Health & Safety standards and safe systems of work.

Skills

Hire desk management

People management

Organisational skills

Administrative skills

Communication skills

Health & Safety responsibilities

Penalty points awareness

DG/DD/IN endorsements awareness

Job description

Driver Hire Ipswich is seeking a Hire Desk Manager to lead the desk and transport operations in Bury St Edmunds. The role offers a salary of £32,000–£35,000 with bonuses and a clear path to permanent employment, starting ASAP.

You will manage staffing, drive revenue through add-on sales, handle stock and hire transactions, and ensure safety and compliance across the depot. This position requires strong leadership, organizational skills, and customer-focused communication.