Hire Desk Controller

Hudson Lifting Limited; Bath; On-site; GBP 27,000 - 33,000; Full time

Benefits offered by this job

Competitive salary

Pension scheme

25 days holiday plus bank holidays

Death in service benefit

Company uniform and PPE provided

Employee Assistance Programme

Ongoing training and careerdevelopment

Job summary

Hudson Lifting Limited is seeking a proactive Hire Desk Controller to join our Bridgwater team. This full-time role covers customer service, coordination and administration to ensure smooth day-to-day operations and an excellent customer experience.

You will be the central point of contact for enquiries across hire, sales and service, manage the full hire process, prepare quotations, update records and coordinate with internal teams to ensure timely dispatch.

Qualifications

• Experience in a hire desk, customer service or administrative role.
• Strong administration and organisational skills with the ability to manage multiple tasks in a high-volume environment.
• Attention to detail and high accuracy when processing orders and maintaining records.

Responsibilities

• Central point of contact for customer enquiries across hire, sales and service.
• Manage the full hire process from enquiry through to completion, ensuring information is accurate and up to date.
• Prepare quotations, confirm orders and ensure specifications and documentation are recorded clearly.
• Coordinate with internal teams to ensure equipment availability, timely dispatch and efficient service delivery.
• Maintain and update systems, records and hire documentation to ensure compliance and accuracy.
• Handle administrative tasks such as order processing, contract management and resolving customer queries promptly.
• Support the wider team with general administrative duties and operational tasks as required.
• Proactively promote products and services to customers, ensuring awareness of our full offering.

Skills

Customer service

Administration

Coordination

Job description

Are you highly organised with a passion for delivering exceptional customer service? Do you thrive in a fast-paced, detail-focused environment? If so, we want to hear from you! Hudson Lifting is looking for a proactive Hire Desk Controller to join our dynamic team. Location: Bridgwater Depot, TA6 6GY Salary: £29,741.40 per annum Working hours: Full-time, Monday to Friday, 07:30 AM to 5:30 PM

About Us

Hudson Lifting is an award-winning provider of lifting equipment and services, known for offering bespoke solutions and products of the highest quality. Our collaborations with top brands like Tractel, Genie, Gunnebo, Hi-Force, and many more mean we offer the best in the business. We are committed to maintaining ISO 9001 and ISO 14001 standards to deliver the quality and reliability our customers expect. At Hudson Lifting, were committed to providing innovative lifting solutions and exceptional service to our clients across London and the surrounding counties. With over 40 years of
experience, weve earned a reputation for offering high-quality equipment and unmatched customer service. We care about our people, our clients, and the environment, and were proud to foster a supportive, inclusive work culture. With a strong foundation and a forward-thinking approach, our vision is to become the leading provider of lifting solutions in the UK and we want you to be part of that journey!

The Role

This is a varied role combining customer service, coordination, and administration, where youll play a key part in ensuring smooth day-to-day operations and an excellent customer experience.

What you’ll be doing

• Acting as a central point of contact for customer enquiries across hire, sales, and service
• Managing the full hire process from enquiry through to completion, ensuring all information is accurate and up to date
• Preparing quotations, confirming orders, and ensuring all specifications and documentation are clearly recorded
• Coordinating closely with internal teams to ensure equipment availability, timely dispatch, and efficient service delivery
• Maintaining and updating systems, records, and hire documentation to ensure compliance and accuracy
• Handling administrative tasks such as order processing, contract management, and resolving customer queries promptly
• Supporting the wider team with general administrative duties and operational tasks as required
• Proactively promoting our products and services, ensuring customers are aware of our full offering

Hire Desk Controller – We’re looking for someone who

• Has demonstrable experience in a hire desk, customer service, or administrative role (equipment hire experience is desirable but not essential)
• Has strong administration and organisational skills, with the ability to manage multiple tasks in a high-volume environment
• Demonstrates excellent customer service skills with confidence in handling enquiries and building relationships
• Is detail-oriented, with a high level of accuracy when processing orders and maintaining records
• Can work independently and as part of a team, using a proactive and solutions-focused approach
• Knowledge of lifting and safety equipment is beneficial, but full training will be provided

Why join us

• Competitive salary and a comprehensive pension scheme
• 25 days holiday plus bank holidays
• Death in service benefit for added peace of mind
• Company uniform and PPE provided
• Employee Assistance Programme to support your wellbeing
• Ongoing training and career development opportunities

Hudson Lifting is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. If you require any reasonable adjustments for the recruitment process, please let us know. Ready to take the next step in your career? If you’re looking for a varied role where organisation, customer service, and teamwork come together, we’d love to hear from you.