Hire Controller in Cardiff)

Ad Warrior Ltd; Cardiff; On-site; GBP 26,000 - 36,000; Full time

Benefits offered by this job

Bi-Annual retention bonus

24 days annual leave + increases with長

Holiday purchase option

Group life assurance 3 x salary

Pension 4% employer 5% employees

Online access to payslips and personal

Access to Ainscough Advantage benefits

Staff forums

Job summary

Ainscough Crane Hire is seeking a Hire Controller for the Cardiff depot. You will understand customer requirements, convert enquiries into orders, and maximise revenue by effectively managing crane hire and related equipment.

The role emphasizes customer service, coordination of resources, and strong communication with internal teams and suppliers to achieve targets while maintaining safety and service quality.

Qualifications

• Equivalent of minimum grade C in Maths and English GCSE.
• Rental experience desirable.
• Excellent telephone manner.
• Proficiency with Microsoft Office (Word, Excel, PowerPoint).
• Knowledge of CRM tools such as Salesforce.

Responsibilities

• Understand customer requirements and provide the best solution.
• Convert hire enquiries into orders to ensure revenue targets.
• Maximise all sales opportunities.
• Capture customer information and manage relationships internally and with suppliers.
• Allocate work to staff and manage depot resources and fleet.

Skills

Customer service

Telephone skills

Negotiation

Commercial focus

Organisation

Time management

Conflict management

Influencing

Problem solving

Education

GCSE Maths & English (minimum grade C)

Tools

Microsoft Office

Salesforce CRM

Job description

Hire Controller

Location: Cardiff

Salary: Competitive

Vacancy Type: Permanent

Ainscough Crane Hire are looking for a Hire Controller to join their successful team at their Cardiff depot

Benefits for a Hire Controller

• Bi-Annual retention bonus
• 24 days annual leave plus an additional day at 2 years' service and 5 years' service and every 5 years after
• Holiday purchase, the option to buy an additional 5 days each year (via salary sacrifice)
• Group life assurance 3 x basic salary
• Pension 4% employer 5% employees
• Online access to payslips, book and view holidays and personal info
• Access to the Ainscough Advantage (People Value) benefits platform
• Staff forums run 3 times a year - have your voice heard

Ainscough Crane Hire are the UKs leading crane company.

Based across 30 locations, our dedicated team of experts are passionate about delivering projects on time, to budget and, most importantly, to the highest possible standard of safety. Our industry-recognised Make the Safe Choice ethos is at our core and underpins every single thing we do, from contract lifts and crane hire to specialist projects for customers.

Our reputation as a market leader is not just a result of our expansive fleet and comprehensive network of locations across the UK, but is also derived from the workplace culture that allows our team to perform their duties with passion and pride.

Job Purpose/Objectives of a Hire Controller

Managing resources and fleet within the depot to ensure they are utilised in an effective manner and to support the depot manager in the day to day running of the depot. Hire Controllers maximise revenue and profit against agreed targets through the effective rental of cranes and ancillaries.

Key Responsibilities of a Hire Controller

• Understand the customer requirements and provides the best solution.
• Has a in depth knowledge of our products.
• Covert hire enquiries into orders to ensure achievement of revenue targets.
• Maximise all sales opportunities.
• Captures customer information.
• Manage and build relationships internally and with our suppliers.
• Manage resources (e.g., allocate work to employees) and fleet within the depot to ensure they are utilised in an effective manner.
• Contribute to the overall business targets and comply with company standards.
• Deals with customer enquires efficiently.
• Controls all costs.
• Ensures that all administration tasks and processes are accurate and kept up to date.
• Ensure compliance to legislative requirements and internal quality health safety and environmental policies and standards.
• Works flexibly, covers out of hours calls.

Person specification

Education/Knowledge/Experience

• Equivalent of minimum grade C in Maths and English GCSE
• Rental experience desirable
• Excellent telephone manner
• Proficiency with Microsoft office (word, excel, power point)
• Knowledge of CRM tools such as Salesforce

Skills/Abilities

• Customer Service & Telephone skills
• Negotiation & Commercial Focus
• Excellent communication skills
• Organisation & Time Management
• Managing Conflict
• Influencing Skills
• Problem solving