HIRE CONTROLLER

Kelling Group; Altofts; On-site; GBP 24,000 - 32,000; Full time

Benefits offered by this job

Competitive salary and bonus scheme

Company pension and life insurance

Health and wellbeing programme

Cycle-to-work scheme

Employee discounts

Additional leave and sick pay

Free on-site parking

Growth opportunities

Job summary

The Kelling Group is seeking a Hire Desk Controller to act as the central point of contact for customers in Normanton, translating requirements into hire products and services while maximising sales opportunities.

Working hours are Mon–Fri, 8am–5pm. The role involves coordinating with depots and transport teams, maintaining contract accuracy, and building strong relationships with customers across diverse sectors to keep worksites running smoothly.

Qualifications

• 2+ years of sales and hire desk experience.
• Ability to meet targets and deadlines.
• Excellent verbal and written communication.
• Strong attention to detail and accurate document management.
• Able to work with internal and external customers and colleagues.
• Self-motivated team player with good problem-solving.

Responsibilities

• Receiving hire enquiries via telephone, email, and internal ordering system.
• Coordinating with depots and transport teams to ensure fleet readiness and delivery to customer sites.
• Communicating effectively with colleagues and providing a helpful, friendly contact point.
• Ensuring accurate administration of contracts and orders, with timely, accurate paperwork.
• Building relationships and product knowledge to translate customer requirements.
• Being an ambassador for the Customer First culture and resolving issues promptly.
• Developing and maintaining knowledge of equipment for hire or sale.
• Communicating with Business Development Managers while supporting their customer base.
• Adhering to the Employee handbook policies and procedures.
• Any other duties requested by your Manager.

Skills

Sales experience

Hire desk experience

Communication skills

IT literacy

Attention to detail

Job description

Overview

Hire Desk Controller — Normanton

Type: Permanent, Full-time

Working hours: Mon – Fri, 8am – 5pm.

Job Function: To be a central point of contact for our customers, building great working relationships and product knowledge which you will use to translate your customers’ requirements into hire products and services that meet their needs, whilst also maximising sales opportunities.

Reporting to: Senior Hire Controller

Liaising with: Drivers, Operations Managers, Depot Managers.

The ideal candidate will be an excellent team player with effective administration, planning and organisation skills with strong attention to detail and accuracy. Good communication skills whilst being comfortable talking to customers through a diverse mix of sectors about their need to hire equipment.

Responsibilities

• Receiving hire enquiries via telephone, email, and our internal ordering system.
• Coordinating with the depots and transport teams to ensure that our fleet is ready and delivered to customer sites.
• Communicating effectively with other colleagues and providing a helpful and friendly point of contact.
• Ensuring the accurate administration of contracts and orders, maintaining system and paperwork accuracy and ensure that this is completed in a timely and accurate manner.
• Building great working relationships and product knowledge which you will use to translate your customers’ requirements.
• You will be an ambassador for our “Customer First” culture, resolving any issues quickly and keeping our customers informed, so that they feel truly valued.
• Develop and maintain knowledge of the Company’s equipment for hire or sale.
• Communicate effectively with our Business Development Mangers while supporting their customer base.
• Follow company’s Employee handbook policies and procedures.
• Any other duties requested by your Manager.

Requirements

• 2 year+ Sales and Hire Desk experience.
• Proven ability to work to targets and deadlines.
• Strong communication skills; both verbal and written.
• A professional and polite approach to Customer Services, ensuring accuracy of information and ensuring that all parties are effectively communicated with.
• Excellent self-organisation and attention to detail, to ensure accurate document management.
• Ability to work closely with colleagues at all levels and build rapport with internal and external customers.
• Flexible and self-motivated, able to work as part of a team, supporting colleagues.
• Sound Analytical and problem-solving abilities.
• Good IT literacy for production of presentation.

Benefits

• Competitive salary and bonus scheme
• Company pension and life insurance
• Health and wellbeing programme
• Cycle-to-work scheme
• Employee and store discounts
• Additional leave and sick pay
• Free on-site parking
• Supportive team culture with opportunities for growth

Apply Today

If you’re a confident communicator who enjoys solving problems, staying organised, and helping customers get back up and running, we’d love to hear from you.

Apply today and be part of a team that’s helping to keep the UK’s worksites running safely, sustainably, and smoothly.