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Ainscough Crane Hire; Cardiff; On-site; GBP 28,000 - 38,000; Full time

Benefits offered by this job

Bi-annual retention bonus

24 days annual leave

Pension - employer contribution

Group life assurance 3x salary

Online payslips access

Employee benefits platform

Staff forums

Career development opportunities

Job summary

Ainscough Crane Hire in Cardiff is seeking a Hire Controller to turn customer enquiries into confirmed hires, coordinating cranes, people and equipment.

This fast-paced role requires commercially minded individuals who can build relationships, solve problems and deliver profit for the depot.

You'll work closely with customers, suppliers and internal teams to ensure the right solutions, maintain systems, and uphold safety and quality standards.

Qualifications

• Experience in rental, hire, transport or logistics is advantageous.
• GCSE Maths and English (or equivalent) required.
• Strong customer service and negotiation skills.
• Excellent organisation and time-management abilities.
• Ability to learn quickly and deliver results.

Responsibilities

• Respond to customer enquiries and understand exact needs.
• Convert enquiries into orders and maximise sales.
• Build strong relationships with customers, suppliers and teams.
• Develop understanding of our crane fleet, products and services.
• Coordinate crane allocation and resources.
• Support Depot Manager with day-to-day operations.
• Manage costs and ensure efficient resource use.
• Keep customer information and systems accurate.
• Work with operations to deliver the right solution.
• Handle queries professionally and resolve issues.
• Ensure activities meet health, safety, environmental and quality standards.
• Support out-of-hours calls when required.

Skills

Customer service

Telephone skills

Communication

Negotiation

Organisational skills

Problem-solving

Conflict management

Excel

Salesforce CRM

Education

GCSE Maths and English

Tools

Salesforce CRM

Job description

You're good with customers. You're commercially minded. You know how to get things moving.

Now put those skills to work with the UK's leading crane hire company.

Ainscough Crane Hire is looking for an experienced and commercially focused

Hire Controller to join our successful Cardiff depot. This is a fast-paced role where no two days are the same. You'll be at the heart of the operation, turning customer enquiries into confirmed hires, coordinating people and equipment, and making sure our cranes are working efficiently and profitably.

If you enjoy building relationships, solving problems and making things happen, this could be the role for you.

What will you be doing?

As a Hire Controller, you'll play a key role in the day-to-day success of the depot. You'll work closely with customers, colleagues and suppliers to understand requirements, identify the right solution and maximise every opportunity.

Your responsibilities will include:

• - Responding to customer enquiries and understanding exactly what they need.
• - Converting hire enquiries into confirmed orders and maximising sales opportunities.
• - Building strong, long-term relationships with customers, suppliers and internal teams.
• - Developing a strong understanding of our crane fleet, products and services.
• - Coordinating the allocation and utilisation of cranes, people and other resources.
• - Supporting the Depot Manager with the effective day-to-day running of the depot.
• - Managing costs and ensuring resources are used efficiently.
• - Keeping customer information, systems and administration accurate and up to date.
• - Working closely with our operational teams to ensure we deliver the right solution for our customers.
• - Handling customer queries professionally and resolving issues when they arise.
• - Ensuring all activity meets our health, safety, environmental and quality standards.
• - Supporting the team with out-of-hours calls when required.

What are we looking for?

We're looking for someone who is

commercially aware, organised and confident dealing with customers.

You'll ideally have experience within a rental, hire, transport, logistics or similar environment, although we're more interested in your ability to learn, build relationships and deliver results.

You'll bring:

• - Excellent customer service and telephone skills.
• - Strong communication and relationship-building skills.
• - A commercial mindset and confidence negotiating with customers.
• - Excellent organisation and time-management skills.
• - The ability to influence and negotiate effectively.
• - Strong problem-solving skills and a practical approach.
• - The ability to manage challenging conversations and resolve conflict.
• - Good working knowledge of Microsoft Office, particularly Excel.
• - Experience using CRM systems such as Salesforce would be advantageous.
• - GCSE Grade C or equivalent in Maths and English.

Most importantly, you'll be someone who

takes ownership, thrives in a busy environment and wants to make a difference.

Why Ainscough?

Ainscough Crane Hire is the UK's leading crane company, with

30 locations nationwide and a fleet of around 400 cranes.

But our success isn't just about cranes. It's about our people.

Our

Make the Safe Choice ethos is at the heart of everything we do, from crane hire and contract lifts to specialist lifting projects. We're proud of the culture we've created - one where people are encouraged to perform with passion, pride and professionalism.

As a Hire Controller, you'll be joining a team where your contribution genuinely matters.

What we offer

• Bi-annual retention bonus
• 24 days' annual leave, increasing with length of service
• Option to purchase up to 5 additional days' holiday through salary sacrifice
• Group life assurance - 3 x basic salary
• Pension - 4% employer contribution / 5% employee contribution
• Online access to payslips, holidays and personal information
• Access to
• Ainscough Advantage, our employee benefits platform
• Staff forums three times a year, giving you the opportunity to have your voice heard
• The opportunity to build a career with a market-leading UK business

Make the Safe Choice. Join Ainscough Crane Hire.