Hire Controller

Ainscough Crane Hire

Cardiff

On-site

GBP 30,000 - 36,000

Full time

14 days+

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Benefits offered by this job

Bi-Annual retention bonus

24 days annual leave (+1 day at 2, 5,

Holiday purchase option

Group life assurance 3x salary

Pension 4% employer / 5% employee

Payslips via online portal

Access to benefits platform

Staff forums

Job summary

Ainscough Crane Hire is seeking a proactive Hire Controller to join the Cardiff depot team. You will manage crane and ancillary resources, respond to customer requirements, and convert enquiries into revenue while upholding safety and quality standards.

Reporting to the Depot Manager, you will optimise fleet utilisation, support day-to-day operations, and work across internal teams to deliver projects on time and within budget. A strong customer service focus and CRM proficiency are essential.

Qualifications

GCSE Maths and English to a minimum grade C or equivalent.
Rental experience desirable.
Excellent telephone manner.
Proficiency with Microsoft Office (Word, Excel, PowerPoint).
Knowledge of CRM tools such as Salesforce.

Responsibilities

Understand customer requirements and provide the best crane hire solution.
Maintain in-depth knowledge of products and services.
Convert hire enquiries into orders to achieve revenue targets.
Maximise sales opportunities and capture customer information.
Build and maintain relationships with customers and suppliers.
Allocate and manage resources and fleet within the depot to maximise utilisation.
Ensure compliance with company standards and processes.
Handle customer inquiries efficiently and control costs.
Keep administration up to date and accurate.
Work flexibly, including out of hours support.

Skills

Customer service

Telephone skills

Negotiation

Organisation

Time management

Influencing skills

Problem solving

Education

GCSE Maths & English (C)

Tools

Microsoft Office

Salesforce CRM

Job description

Hire Controller

Ainscough Crane Hire are looking for a Hire Controller to join their successful team at their Cardiff depot

Benefits for a Hire Controller

Bi-Annual retention bonus
24 days annual leave plus an additional day at 2 years’ service and 5 years’ service and every 5 years after
Holiday purchase, the option to buy an additional 5 days each year (via salary sacrifice)
Group life assurance 3 x basic salary
Pension 4% employer 5% employees
Online access to payslips, book and view holidays and personal info
Access to the Ainscough Advantage (People Value) benefits platform
Staff forums run 3 times a year – have your voice heard

Ainscough Crane Hire are the UKs leading crane company.

Based across 30 locations, our dedicated team of experts are passionate about delivering projects on time, to budget and, most importantly, to the highest possible standard of safety. Our industry-recognised Make the Safe Choice ethos is at our core and underpins every single thing we do, from contract lifts and crane hire to specialist projects for customers.

Our reputation as a market leader is not just a result of our expansive fleet and comprehensive network of locations across the UK, but is also derived from the workplace culture that allows our team to perform their duties with passion and pride.

Job Purpose/Objectives of a Hire Controller

Managing resources and fleet within the depot to ensure they are utilised in an effective manner and to support the depot manager in the day to day running of the depot. Hire Controllers maximise revenue and profit against agreed targets through the effective rental of cranes and ancillaries.

Key Responsibilitiesof a Hire Controller

Understand the customer requirements and provides the best solution.
Has a in depth knowledge of our products.
Covert hire enquiries into orders to ensure achievement of revenue targets.
Maximise all sales opportunities.
Captures customer information.
Manage and build relationships internally and with our suppliers.
Manage resources (e.g., allocate work to employees) and fleet within the depot to ensure they are utilised inan effective manner.
Contribute to the overall business targets and comply with company standards.
Deals with customer enquires efficiently.
Controls all costs.
Ensures that all administration tasks and processes are accurate and kept up to date.
Ensure compliance to legislative requirements and internal quality health safety and environmental policies andstandards.
Works flexibly, covers out of hours calls.