Hire Coordinator

Confidential; Kettering; On-site; GBP 21,000 - 30,000; Full time

Benefits offered by this job

Pension scheme

Career progression

Annual leave 24 days

Bank holidays

Job summary

Confidential is recruiting for a Hire Coordinator to join our team in Burton Latimer, near Kettering. This varied administrative role supports both hire and sales functions, coordinating short-term equipment hire, sales orders, transport arrangements and customer enquiries.

You will be highly organised, proactive and customer-focused, with the ability to manage multiple priorities while maintaining accurate records and delivering excellent service.

Qualifications

• Strong administration and organisational skills with attention to detail.
• Proactive approach and ability to manage a varied workload.
• Excellent telephone and face-to-face communication with customers.
• Customer-focused attitude and relationship-building ability.

Responsibilities

• Coordinate day-to-day administration of the hire department and meet customer expectations.
• Process short-term hire bookings, schedule equipment, contact customers, arrange transport, issue quotations and invoices.
• Support sales administration with sales documents, purchase orders and equipment records.
• Coordinate equipment deliveries and ensure documentation and invoices are complete.
• Liaise with third-party finance providers regarding sale and buy-back agreements.
• Maintain up-to-date hire and sales records.
• Work with suppliers and identify new ones to support cross-hire opportunities.
• Build strong customer relationships and promptly resolve queries.
• Collaborate with internal sales and service teams for efficient operations.
• Utilise CRM and operating systems, supporting process improvements where required.
• Aim to meet hire and sales KPIs.

Skills

Administration

Organisation

Customer service

Communication

Tools

CRM systems

Microsoft 365

Job description

Hire Coordinator

Location: Burton Latimer, Kettering
Salary: Competitive
Hours: Monday to Friday, 40 hours per week
Benefits: 24 days annual leave plus bank holidays, pension and career development opportunities

The Opportunity

Interaction Recruitment are recruiting on behalf of a growing materials handling equipment and solutions business for a Hire Coordinator to join their team based in Burton Latimer, near Kettering.

This is a varied administrative role supporting both the hire and sales functions, ensuring the smooth coordination of short-term equipment hire, sales orders, transport arrangements and customer enquiries.

The successful candidate will be highly organised, proactive and customer-focused, with the ability to manage multiple priorities while maintaining accurate records and delivering excellent service.

Experience within the plant hire, equipment hire or service industry would be advantageous, although candidates with strong administration and customer service skills are also encouraged to apply.

Key Responsibilities

• Coordinate the day-to-day administration of the hire department, ensuring customer expectations are met.
• Process short-term hire bookings, including scheduling equipment, contacting customers, arranging transport, preparing quotations and raising invoices.
• Support sales administration, including preparing sales documentation, raising purchase orders and updating equipment records.
• Coordinate equipment deliveries and ensure relevant documentation and invoices are completed accurately.
• Liaise with third-party finance providers regarding equipment sale and buy-back agreements.
• Maintain accurate and up-to-date hire and sales administration records.
• Work with existing suppliers and identify new suppliers to support cross-hire opportunities.
• Build strong customer relationships and resolve queries or issues promptly and professionally.
• Liaise closely with internal sales and service teams to ensure efficient operations.
• Use the company's CRM and operating systems effectively, supporting process improvements where required.
• Work towards agreed hire and sales KPIs.

About You

To be successful in this role, you will have:

• Strong administration and organisational skills, with excellent attention to detail.
• A proactive approach and the ability to manage a varied workload.
• Excellent telephone and face-to-face communication skills.
• A customer-focused attitude and the ability to build effective working relationships.
• Good IT skills, including Microsoft 365 and experience using CRM or business management systems.
• The ability to work independently while contributing to a close-knit team.

Previous experience within plant hire, equipment hire, materials handling or a service-based environment would be beneficial but is not essential.

What's on Offer?

• Competitive salary.
• 24 days annual leave plus 8 bank holidays.
• Company pension scheme.
• Opportunities for training, development and career progression.
• The opportunity to join a growing business with a supportive team environment.

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