Hire Coordinator

First Military Recruitment Ltd; Burton Latimer; On-site; GBP 26,000 - 31,000; Full time

Job summary

First Military Recruitment Ltd in Burton Latimer is seeking a Hire Coordinator to support Bennie Equipment and Bennie Plant in managing short-term hire activities. You will schedule, contact customers, book transport, raise quotes and invoices, and help process sales packs and supplier POs.

You'll need to be proactive, customer-focused, with strong administration and communication skills, and comfortable using Microsoft 365 and Protean CRM. Previous service/hire industry experience is a plus.

Qualifications

• Knowledge of Plant and/or Equipment hire.
• Proactive in their role.
• Customer focused with excellent administration and organization skills.
• Excellent telephone and face to face communication skills.
• Working knowledge of Microsoft 365 and CRM systems (e.g; Protean).
• Previous service/hire industry experience advantageous but not essential.

Responsibilities

• Support the day-to-day activity of the hire dept for Bennie Equipment and Bennie Plant, striving to exceed customer expectations.
• Be responsible for processing all areas of short-term hire, including scheduling, contacting customers, booking transport, raising quotes, and invoicing.
• Support sales administration to process sales packs, raise and send POs for equipment to suppliers, enter data on the OS for equipment ordered, book equipment in on delivery, raise and send invoices and work with third party finance companies for sale and buy back deals.
• Ensure all hire and sales related administration is accurate and completed in a timely manner.
• Work with existing and identify new suppliers for cross-hire opportunities.
• Build effective customer relationships and resolve customer issues promptly and effectively.
• Work closely with service and sales teams; be compliant in CRM usage and support process improvement.
• Work towards hire and sales KPIs.

Skills

Plant hire knowledge

Proactive

Customer focused

Administration

Organisation skills

Telephone & face-to-face communication

Microsoft 365

CRM systems (Protean)

Service/hire industry experience

Tools

Microsoft 365

Protean CRM

Job description

MH10 - Hire Coordinator

Location: Burton Latimer

Salary:£28,500

Overview:

First Military Recruitment are currently seeking a Hire Coordinator on behalf of one of our clients.

The successful candidate willcontribute to the short-term hire and sales administration function of Bennie Equipment (BEL) and Bennie Plant (BEN).

Our client strongly encourages applications from ex-military personnel however, all candidates will be considered.

Duties and Responsibilities:

• Support the day-to-day activity of the hire dept for Bennie Equipment and Bennie Plant where you will be striving to exceed customer expectations.
• Be responsible for processing in all areas of short-term hire, including scheduling, contacting customers, booking transport, raising quotes, and invoicing.
• Support sales administration to process sales packs, raise and send PO's for equipment to suppliers, enter data on to the operating system for equipment ordered, book equipment in once delivered, raise, and send equipment invoices and work with third party finance companies for sale and buy back deals.
• Ensure all hire and sales related administration is accurate and completed in a timely manner.
• Work with existing and identify new suppliers for cross-hire opportunities.
• Build effective customer relationships and resolve customer issues promptly and effectively.
• Work closely with service and sales teams.
• Be compliant in the usage of our Service CRM system, and actively engage with process improvement work and support the development of our CRM system.
• Work towards hire and sales KPI's.

Skills and Qualifications:

• Will have knowledge of Plant and or Equipment hire.
• Be able to demonstrate being proactive in their role.
• Be customer focused with excellent administration and organization skills.
• Have excellent telephone and face to face communication skills.
• Have working knowledge of systems such as Microsoft 365 and CRM systems (e.g; Protean).
• Previous experience in the service / hire industry would be advantageous but not essential.

Location: Burton Latimer

Salary: £28,500