Hire Coordinator - Burton Latimer, Kettering

Kemp Recruitment Ltd; Burton Latimer; On-site; GBP 24,000 - 32,000; Full time

Benefits offered by this job

Pension

Career progression

Training opportunities

Close-knit team

Family-owned culture

Job summary

Kemp Recruitment Ltd is recruiting for a Hire Coordinator in Burton Latimer (near Kettering). This busy administrative role supports day-to-day hire and sales administration, ensuring accurate processing and exceptional service for customers, suppliers and transport partners.

The ideal candidate will be organised, proactive and customer-focused, with experience in plant or equipment hire. You will manage bookings, arrange transport, prepare quotations, issue invoices and maintain CRM records

Qualifications

• Experience in plant, equipment or hire environment.
• Excellent admin and organisational skills with attention to detail.
• Strong customer service and communication skills, voice and in person.

Responsibilities

• Coordinate day-to-day short-term hire activity, scheduling and customer communication.
• Arrange transport and deliveries for hired equipment.
• Prepare and issue quotations and process hire invoices.
• Support sales administration, including sales packs and purchase orders.
• Liaise with suppliers regarding equipment orders and deliveries.
• Update equipment and customer records in CRM and internal systems.
• Process invoices and assist with finance and sale/buyback arrangements.
• Ensure hire and sales admin is completed within timescales.
• Develop relationships with suppliers and identify cross-hire opportunities.
• Build strong customer relationships and resolve queries promptly.
• Work with service and sales teams to ensure smooth customer journey.
• Use CRM and systems effectively and contribute to process improvements.
• Work towards hire and sales KPIs.

Skills

Administration

Organisational skills

Customer service

Communication

Multi-tasking

Microsoft 365

CRM systems

Tools

CRM software

MS Office 365

Job description

Job title: Hire Coordinator

Location: Burton Latimer, Kettering

Salary: Competitive, depending on experience

An exciting opportunity has arisen for a Hire Coordinator to join a fast-growing materials handling and equipment solutions business.

You will play a key role in supporting the day-to-day hire and sales administration functions, ensuring customers receive a high level of service and that all hire and sales activity is processed accurately and efficiently.

This is a varied administrative role working closely with customers, suppliers, transport providers, service teams and sales colleagues.

The ideal candidate will be organised, proactive and customer-focused, with previous experience within plant, equipment, hire or a similar industry.

Daily responsibilities:

• Coordinate the day-to-day short-term hire activity, including scheduling and customer communication.
• Arrange transport and deliveries for hired equipment.
• Prepare and issue quotations and process hire invoices.
• Support sales administration, including preparing sales packs and purchase orders.
• Liaise with suppliers regarding equipment orders and deliveries.
• Update and maintain accurate equipment and customer records on internal systems and CRM.
• Process equipment invoices and assist with third-party finance and sale/buyback arrangements.
• Ensure all hire and sales administration is completed accurately and within agreed timescales.
• Develop relationships with existing suppliers and identify new suppliers for cross-hire opportunities.
• Build strong customer relationships and deal with queries or issues promptly.
• Work closely with the service and sales teams to ensure a smooth customer journey.
• Use CRM and business systems effectively and contribute to process improvements.
• Work towards agreed hire and sales KPIs.

Experience you will need:

• Previous experience within plant, equipment, machinery or vehicle hire environment.
• Strong administration and organisational skills.
• A proactive approach with the ability to manage multiple tasks and priorities.
• Excellent customer service and communication skills, both over the telephone and face-to-face.
• Good attention to detail and a high level of accuracy.
• Experience using Microsoft 365 and CRM/business management systems.
• Ability to work effectively as part of a close-knit team.
• A customer-focused approach with the confidence to resolve queries and issues.
• Previous experience within a hire, service or similar environment.

Package:

• Hours: Monday to Friday, 40 hours per week, with flexibility between 07:00–18:00.
• Competitive salary
• 24 days annual leave plus 8 statutory days
• Statutory pension contribution
• Opportunities for training, development and career progression
• Supportive, close-knit working environment
• Long-standing family-business culture