Service Administrator

Interaction Recruitment; Milton Keynes; Presencial; GBP 21.000 - 28.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive salary

24 days' annual leave

Company pension scheme

Training and development opportunities

Career progression

Company socials

Descripción de la vacante

Interaction Recruitment are recruiting on behalf of a growing materials handling equipment business for a Service Administrator in Milton Keynes. The role supports a busy service department, handling enquiries, managing service records and coordinating engineers.

You will work closely with the service team and customers to maintain efficient processes, ensure accurate documentation and contribute to continuous improvement within the department.

Formación

• Previous administrative or customer service experience.
• Strong organisational skills and attention to detail.
• Good written and verbal communication.
• Professional telephone manner and customer-focused approach.
• Ability to manage competing priorities and meet deadlines.
• Good IT skills, including Microsoft Office.
• Experience with CRM/ERP or service management systems is advantageous.

Responsabilidades

• Provide day-to-day administrative support to the service department.
• Handle customer enquiries by telephone and email, promptly and professionally.
• Create and update service records on the service management system.
• Process service documentation, keep information accurate and up to date.
• Assist with scheduling service visits and coordinating appointments.
• Liaise with field engineers for updates and completion details.
• Prepare quotations and assist with customer approvals.
• Check job sheets and prepare documentation for invoicing.
• Assist with service invoices and parts enquiries as needed.
• Maintain accurate customer records and filing systems.
• Build positive relationships with customers, engineers, and colleagues.
• Support smooth operation of the service function and contribute to improvement.

Conocimientos

Administrative experience

Customer service

Organisational skills

Attention to detail

Communication skills

Telephone manner

IT skills

Microsoft Office

CRM familiarity

ERP familiarity

Proactive mindset

Team player

Herramientas

CRM system

ERP system

Microsoft Office

Descripción del empleo

Service Administrator

Location: Milton Keynes, Buckinghamshire
Salary: Competitive
Hours: Monday to Friday, 40 hours per week
Benefits: 24 days' annual leave plus bank holidays, pension, career development opportunities and company socials

The Opportunity

Interaction Recruitment are recruiting on behalf of a growing materials handling equipment business for a Service Administrator to join their team in Milton Keynes.

This is an excellent opportunity for an organised and customer-focused administrator to support the day-to-day running of a busy service department, ensuring service jobs are processed accurately, customer enquiries are handled professionally and engineers receive the administrative support they need.

Working closely with the service team, field engineers, customers and internal departments, you will play an important role in maintaining efficient processes and delivering a high standard of customer service.

This role would suit someone with strong administration skills who enjoys working in a fast-paced environment, managing multiple priorities and supporting a busy operational team.

Key Responsibilities

• Provide day-to-day administrative support to the service department.

• Handle customer enquiries by telephone and email, ensuring queries are dealt with promptly and professionally.

• Create and update service job records on the company's service management system.

• Process service documentation, ensuring information is accurate and up to date.

• Assist with scheduling service visits and coordinating appointments with customers and engineers.

• Liaise with field service engineers to obtain job updates, reports and completion details.

• Prepare quotations and assist with processing customer approvals where required.

• Check completed job sheets and ensure documentation is ready for invoicing.

• Support the preparation and processing of service invoices.

• Assist with parts enquiries and liaise with relevant colleagues to help ensure requirements are met.

• Maintain accurate customer records and filing systems.

• Build positive working relationships with customers, engineers, suppliers and colleagues across the business.

• Help resolve administrative queries and support the smooth running of the service function.

• Follow company procedures and contribute to continuous improvement within the department.

About You

To be successful in this role, you will have:

• Previous experience in an administrative or customer service role.

• Strong organisational skills and excellent attention to detail.

• Good written and verbal communication skills.

• A professional telephone manner and a customer-focused approach.

• The ability to manage competing priorities and meet deadlines.

• Good IT skills, including Microsoft Office.

• Experience using CRM, ERP or service management systems would be advantageous.

• A proactive approach, with the ability to work independently and as part of a team.

• A positive attitude and a willingness to learn new systems and processes.

Previous experience within a service department, engineering, automotive, plant hire or materials handling environment would be beneficial but is not essential.

What's on Offer?

• Competitive salary.

• 24 days' annual leave plus 8 bank holidays.

• Company pension scheme.

• Training and development opportunities.

• Potential for career progression within a growing business.

• Company social events twice a year.

• The opportunity to join a supportive team within an established and expanding organisation.