Hire Coordinator

Interaction Recruitment Group; Burton Latimer; On-site; GBP 24,000 - 30,000; Full time

Benefits offered by this job

24 days' annual leave

Company pension scheme

Career development opportunities

Job summary

Interaction Recruitment Group is seeking a Hire Coordinator in Burton Latimer to manage the day-to-day administration of the hire department and support both hire and sales functions.

You will handle short-term hire bookings, coordinate deliveries, and liaise with customers, suppliers, and internal teams to ensure accurate records and responsive service. Strong IT and customer-facing skills are essential, with opportunities for professional development.

Qualifications

• Strong administration and organisational skills with attention to detail.
• Proactive approach and ability to manage a varied workload.
• Excellent telephone and face-to-face communication with customers.

Responsibilities

• Coordinate day-to-day administration of the hire department and meet customer expectations.
• Process short-term hire bookings: scheduling, contacting customers, arranging transport, quotes, invoices.
• Support sales administration with documentation, purchase orders and equipment records.
• Coordinate equipment deliveries and ensure documentation and invoices are completed accurately.
• Liaise with third-party finance providers on sale and buy-back agreements.
• Maintain up-to-date hire and sales records and identify cross-hire opportunities.
• Build strong customer relationships and resolve queries promptly.

Skills

Administration

Organisational skills

Customer service

Communication

Independent work

Tools

CRM software

Microsoft 365

Job description

Hire Coordinator

Location: Burton Latimer, Kettering, Salary: Competitive, Hours: Monday to Friday, 40 hours per week, Benefits: 24 days' annual leave plus bank holidays, pension and career development opportunities

The Opportunity

Interaction Recruitment are recruiting on behalf of a growing materials handling equipment and solutions business for a Hire Coordinator to join their team based in Burton Latimer, near Kettering.

This is a varied administrative role supporting both the hire and sales functions, ensuring the smooth coordination of short-term equipment hire, sales orders, transport arrangements and customer enquiries.

The successful candidate will be highly organised, proactive and customer-focused, with the ability to manage multiple priorities while maintaining accurate records and delivering excellent service.

Experience within the plant hire, equipment hire or service industry would be advantageous, although candidates with strong administration and customer service skills are also encouraged to apply.

Key Responsibilities

• Coordinate the day-to-day administration of the hire department, ensuring customer expectations are met.
• Process short-term hire bookings, including scheduling equipment, contacting customers, arranging transport, preparing quotations and raising invoices.
• Support sales administration, including preparing sales documentation, raising purchase orders and updating equipment records.
• Coordinate equipment deliveries and ensure relevant documentation and invoices are completed accurately.
• Liaise with third-party finance providers regarding equipment sale and buy-back agreements.
• Maintain accurate and up-to-date hire and sales administration records.
• Work with existing suppliers and identify new suppliers to support cross-hire opportunities.
• Build strong customer relationships and resolve queries or issues promptly and professionally.
• Liaise closely with internal sales and service teams to ensure efficient operations.
• Use the company's CRM and operating systems effectively, supporting process improvements where required.
• Work towards agreed hire and sales KPIs.

About You

To be successful in this role, you will have:

• Strong administration and organisational skills, with excellent attention to detail.
• A proactive approach and the ability to manage a varied workload.
• Excellent telephone and face-to-face communication skills.
• A customer-focused attitude and the ability to build effective working relationships.
• Good IT skills, including Microsoft 365 and experience using CRM or business management systems.
• The ability to work independently while contributing to a close-knit team.

Previous experience within plant hire, equipment hire, materials handling or a service-based environment would be beneficial but is not essential.

What's on Offer?

• Competitive salary.
• 24 days' annual leave plus 8 bank holidays.
• Company pension scheme.
• Opportunities for training, development and career progression.
• The opportunity to join a growing business with a supportive team environment.