Hire Administrator

Confidential; Stafford; On-site; GBP 28,000 - 36,000; Full time

Job summary

Confidential in Stafford is seeking a Hire Co-ordinator on a permanent basis to manage hire contracts efficiently and ensure full customer satisfaction. The role covers processing hire orders, 24/7 on-call rota for emergencies, and coordinating deliveries and collections.

You will work with CRM, hire management, and finance systems; handle enquiries from repeat customers; liaise with the engineering manager on asset and labour needs; arrange transport and lift requirements; and prepare RAMS for

Qualifications

• Organised and detail oriented
• Customer focused and proactive
• Strong administration background

Responsibilities

• Processing Hire Orders/Enquiries, including 24/7 On-call Rota for Emergency Hires
• Processing hire orders in CRM, hire management and finance systems
• Handling enquiries from repeat customers
• Liaising with engineering manager on asset and labour requirements
• Coordinating emergency hire orders after hours as part of on-call rota
• Processing off-hire requests, arranging transport and lift
• Preparing RAMS and paperwork for engineers
• Managing hire equipment deliveries and collections

Job description

We are currently looking for a Hire Co-ordinator to work for one of our clients on a permanent basis.

The company is a well-respected market leader in specialist equipment for a range of sectors including construction, energy production, process and water treatment and this is an excellent opportunity to join a rapidly expanding and successful organisation.

Based in their modern premises in Stafford the role will involve managing the fulfilment of hire contracts cost efficiently and to full customer satisfaction; and manage hire-related customer care tickets and the main duties for this Hire Administrators role will include the following:-

• Processing Hire Orders/Enquiries, including Participating in 24/7 On-call Rota for Emergency Hires
• Processing hire orders in the CRM system, hire management system and finance management system
• Handling enquiries from repeat customers
• Liaising with the engineering manager on asset and labour requirements and timelines
• Handling emergency enquiries and processing and coordinating emergency hire orders afterhours as part of an on-call rota
• Processing off-hire requests, arranging transport and lift (crane or HIAB)
• Processing new and ex-hire asset sales
• Liaising with customers to get purchase orders extended
• Processing repeat hire orders
• Managing Hire Equipment Deliveries and Collections
• Preparing paperwork for the engineers including RAMS when required
• Liaising with customers regarding deliveries, offloading requirements, any site-specific rules and any other queries
• Confirmation of transport and lifting requirements and issuing POs
• Completing pre-dispatch actions
• Coordinating the resolution of hire customer care issues using the customer care ticket system

The successful candidate will be an organised, detail-oriented individual who manages processes efficiently and accurately. Customer-focused and proactive, they resolve issues quickly and communicate clearly to ensure smooth contract fulfilment. Calm under pressure, they balance speed with accuracy to deliver a seamless customer experience

Previous experience of working in a similar role is preferred as is a track record of working in an engineering and/or service/hire environment in the past. Experience of dealing with customers and resolving customer queries and issues is essential and as such some customer service experienced would be preferred. Applicants must have some understanding of technical terminology and procedures and a strong administration background is a must

Candidates for this Hire Administrators role will posses some if not all of the following:-

• General administration experience, including phone handling, touch typing, email writing and Microsoft Office Suite such as Outlook, Word and Excel
• Experience with HubSpot, Smartsheet/Appsheet and Sage
• Technical aptitude, including understanding of technical terminology and ability to interpret drawings
• Commercial awareness
• Financial management skills

In return our client offers an excellent remuneration package which includes an attractive basic salary, ongoing training and progression, company share program and company car/car allowance after a qualifying period

This is an excellent opportunity to find permanent work with a forward-thinking progressive employer.