Hire Coordinator

Interaction Recruitment; Burton Latimer; On-site; GBP 22,000 - 28,000; Full time

Benefits offered by this job

24 days' annual leave

Pension

Career development opportunities

Job summary

Interaction Recruitment PLC is seeking a Hire Coordinator in Burton Latimer to support hiring and sales activities. The role involves coordinating short-term equipment hire, processing bookings, and liaising with customers to ensure smooth transport and invoicing.

The ideal candidate will be highly organised, customer-focused and proficient with Microsoft 365 and CRM systems, able to manage multiple tasks while maintaining precise records.

Qualifications

• Strong administration and organisational skills with excellent attention to detail.
• Proactive approach and ability to manage a varied workload.
• Excellent telephone and face-to-face communication skills.
• Customer-focused attitude and ability to build strong relationships.
• Good IT skills, including Microsoft 365 and experience using CRM or business management systems.
• Ability to work independently while contributing to a close-knit team.

Responsibilities

• Coordinate day-to-day administration of the hire department and meet customer expectations.
• Process short-term hire bookings: schedule equipment, contact customers, arrange transport, prepare quotations, raise invoices.
• Support sales administration: prepare sales docs, raise purchase orders, update equipment records.
• Coordinate equipment deliveries and ensure documents and invoices are complete.
• Liaise with third-party finance providers on buy-back and sales agreements.
• Maintain accurate hire and sales administration records.

Skills

Administration

Organisation

Communication

Customer focus

CRM experience

MS 365

Tools

CRM

Microsoft 365

Business systems

Job description

Hire Coordinator

Location: Burton Latimer, Kettering
Salary: Competitive
Hours: Monday to Friday, 40 hours per week
Benefits: 24 days' annual leave plus bank holidays, pension and career development opportunities

The Opportunity

Interaction Recruitment are recruiting on behalf of a growing materials handling equipment and solutions business for a Hire Coordinator to join their team based in Burton Latimer, near Kettering.

This is a varied administrative role supporting both the hire and sales functions, ensuring the smooth coordination of short-term equipment hire, sales orders, transport arrangements and customer enquiries.

The successful candidate will be highly organised, proactive and customer-focused, with the ability to manage multiple priorities while maintaining accurate records and delivering excellent service.

Experience within the plant hire, equipment hire or service industry would be advantageous, although candidates with strong administration and customer service skills are also encouraged to apply.

Key Responsibilities

• Coordinate the day-to-day administration of the hire department, ensuring customer expectations are met.
• Process short-term hire bookings, including scheduling equipment, contacting customers, arranging transport, preparing quotations and raising invoices.
• Support sales administration, including preparing sales documentation, raising purchase orders and updating equipment records.
• Coordinate equipment deliveries and ensure relevant documentation and invoices are completed accurately.
• Liaise with third-party finance providers regarding equipment sale and buy-back agreements.
• Maintain accurate and up-to-date hire and sales administration records.
• Work with existing suppliers and identify new suppliers to support cross-hire opportunities.
• Build strong customer relationships and resolve queries or issues promptly and professionally.
• Liaise closely with internal sales and service teams to ensure efficient operations.
• Use the company's CRM and operating systems effectively, supporting process improvements where required.
• Work towards agreed hire and sales KPIs.

About You

To be successful in this role, you will have:

• Strong administration and organisational skills, with excellent attention to detail.
• A proactive approach and the ability to manage a varied workload.
• Excellent telephone and face-to-face communication skills.
• A customer-focused attitude and the ability to build effective working relationships.
• Good IT skills, including Microsoft 365 and experience using CRM or business management systems.
• The ability to work independently while contributing to a close-knit team.

Previous experience within plant hire, equipment hire, materials handling or a service-based environment would be beneficial but is not essential.

What's on Offer?

• Competitive salary.
• 24 days' annual leave plus 8 bank holidays.
• Company pension scheme.
• Opportunities for training, development and career progression.
• The opportunity to join a growing business with a supportive team environment.