Hire Coordinator

Bennie Group; Burton Latimer; Hybrid; GBP 22,000 - 30,000; Full time

Benefits offered by this job

Christmas turkey

Job summary

Bennie Group is seeking a proactive Hire Coordinator to join Bennie Equipment/Bennie Plant in Burton Latimer. You will support short-term hire and sales administration, scheduling, invoicing, and coordinating transport while building strong customer relationships.

You will work with service and sales teams, use Microsoft 365 and Protean CRM, and help drive hire and sales KPIs in a close-knit family business with a long-standing tradition of staff perks.

Qualifications

• Experience in hire industry is advantageous.
• Strong administration and organizational skills.
• Excellent communication, both telephone and face-to-face.

Responsibilities

• Support day-to-day short-term hire and sales administration.
• Schedule, contact customers, book transport, raise quotes and invoices.
• Process sales packs, raise POs, enter data in the system and manage equipment bookings.
• Ensure accuracy of hire and sales administration and meet KPIs.
• Liaise with suppliers, service and sales teams; uphold CRM processes.

Skills

Administration

Organization

Telephone skills

CRM systems

Tools

Microsoft 365

Protean CRM

Job description

Hours: Monday to Friday 40 hours per week

Company Summary:

Bennie Equipment is a fast-growing materials handling equipment & solutions company based across the UK. The business supplies a complete rangeofMaterials Handling, Powered Access, Cleaning Equipment & much more across its Hire, Sales and Service revenue streams.

As an Employee in afamilybusiness, you will be working in a close-knit team environment in a Company that has our employees at the centre of everything we do. Bennie Equipment is part of The Bennie Group, a family business founded over 90 years ago.

Working Hours:

Monday to Friday 40 hours per week, flexible hours between 07:00 – 18:00; You are also required to work such additional hours as may be necessary for the proper performance of your duties or that may be required to fulfil role.

Job Role/Description

As a Hire coordinator you will contribute to the short-term hire and sales administration function of Bennie Equipment (BEL) and Bennie Plant (BEN).

Responsibilities

As a Hire Coordinator, you will:

• Support the day-to-day activity of the hire dept for Bennie Equipment and Bennie Plant where you will be striving to exceed customer expectations.
• Be responsible for processing in all areas of short-term hire, including scheduling, contacting customers, booking transport, raising quotes, and invoicing.
• Support sales administration to process sales packs, raise and send PO’s for equipment to suppliers, enter data on to the operating system for equipment ordered, book equipment in once delivered, raise, and send equipment invoices and work with third party finance companies for sale and buy back deals.
• Ensure all hire and sales related administration is accurate and completed in a timely manner.
• Work with existing and identify new suppliers for cross-hire opportunities.
• Build effective customer relationships and resolve customer issues promptly and effectively.
• Work closely with service and sales teams.
• Be compliant in the usage of our Service CRM system, and actively engage with process improvement work and support the development of our CRM system.
• Work towards hire and sales KPI’s.

The above list of responsibilities is not exclusive or exhaustive and the post holder will be required to undertake such tasks as may reasonably be expected within the scope of the post. As well as other duties relevant to your experience.

The ideal candidate will:

• Will have knowledge of Plant and or Equipment hire.
• Be able to demonstrate being proactive in their role.
• Be customer focused with excellent administration and organization skills.
• Have excellent telephone and face to face communication skills.
• Have working knowledge of systems such as Microsoft 365 and CRM systems (e.g; Protean).
• Previous experience in the service / hire industry would be advantageous but not essential.

What We Offer

Remuneration : We offer a competitive salary

Development : We are committed to investing in our people, so we invest in you. Development is in your hands and we want to enable this so your progression at Bennie is only limited by what you want to achieve.

Finally , Our long-standing family tradition, of giving staff a Christmas turkey.

Cranford Road
Burton Latimer
Northamptonshire
NN15 5TB

Part of The Bennie Group
A family of great companies