Hire Coordinator

First Military Recruitment; Burton Latimer; On-site; GBP 22,000 - 28,000; Full time

Job summary

First Military Recruitment is seeking a Hire Coordinator to support Bennie Equipment and Bennie Plant in Burton Latimer, Northamptonshire. You will help manage short-term hire and sales administration, focusing on delivering excellent customer service and accurate processing of orders and invoicing.

You will schedule hires, coordinate transport, raise quotes, liaise with suppliers and customers, and contribute to CRM usage and process improvements to hit hire and sales KPIs.

Qualifications

• Knowledge of plant and/or equipment hire.
• Proactive attitude with strong administration.
• Customer-focused with excellent organizational skills.
• Excellent telephone and face-to-face communication.
• Experience with Microsoft 365 and CRM systems such as Protean.
• Previous service or hire industry experience is advantageous.

Responsibilities

• Support day-to-day activity of the hire dept to exceed customer expectations.
• Process short-term hire: scheduling, contacting customers, booking transport, quotes, invoicing.
• Assist sales administration: process packs, raise POs, data entry, booking, invoicing, finance providers.
• Ensure all hire and sales admin is accurate and timely.
• Identify new suppliers for cross-hire opportunities.
• Build customer relationships and resolve issues promptly.
• Collaborate with service and sales teams.
• Engage with CRM system and support process improvements.
• Work toward hire and sales KPIs.

Skills

Plant hire knowledge

Proactive

Customer-focused

Administration

Telephone & in-person communication

MS 365 & CRM (Protean)

Service/hire industry experience

Job description

First Military Recruitment are currently seeking a Hire Coordinator on behalf of one of our clients.

The successful candidate will contribute to the short-term hire and sales administration function of Bennie Equipment (BEL) and Bennie Plant (BEN).

Our client strongly encourages applications from ex-military personnel however, all candidates will be considered.

Duties and Responsibilities:

• Support the day-to-day activity of the hire dept for Bennie Equipment and Bennie Plant where you will be striving to exceed customer expectations.
• Be responsible for processing in all areas of short-term hire, including scheduling, contacting customers, booking transport, raising quotes, and invoicing.
• Support sales administration to process sales packs, raise and send PO’s for equipment to suppliers, enter data on to the operating system for equipment ordered, book equipment in once delivered, raise, and send equipment invoices and work with third party finance companies for sale and buy back deals.
• Ensure all hire and sales related administration is accurate and completed in a timely manner.
• Work with existing and identify new suppliers for cross-hire opportunities.
• Build effective customer relationships and resolve customer issues promptly and effectively.
• Work closely with service and sales teams.
• Be compliant in the usage of our Service CRM system, and actively engage with process improvement work and support the development of our CRM system.
• Work towards hire and sales KPI’s.

Skills and Qualifications:

• Will have knowledge of Plant and or Equipment hire.
• Be able to demonstrate being proactive in their role.
• Be customer focused with excellent administration and organization skills.
• Have excellent telephone and face to face communication skills.
• Have working knowledge of systems such as Microsoft 365 and CRM systems (e.g; Protean).
• Previous experience in the service / hire industry would be advantageous but not essential.

Location:

Burton Latimer

Hire Coordinator Burton Latimer, Northamptonshire, England