Hire Controller

Sydenhams Limited; Swindon; On-site; GBP 19,000 - 28,000; Full time

Benefits offered by this job

Staff discount

Training & development

Cycle-to-work scheme

Supportive working environment

Career opportunities

Job summary

Sydenhams Limited in Warminster is seeking a customer-focused Hire Controller to join our busy Hire Centre. This hands-on role combines customer service, administration, equipment prep, and occasional driving, ensuring the fleet is safe and ready for hire.

You will work Monday to Friday, enjoy an impressive staff discount, and have opportunities to learn and develop within our long-established family business.

Qualifications

• Friendly and customer-focused.
• Team player with a positive, hands-on attitude.
• Organised and able to manage multiple tasks.
• Comfortable using computers and learning hire software.
• Knowledgeable about tools and machinery (preferred).
• Mechanically minded with servicing or repair experience (advantageous).
• Physically capable of lifting and handling hire equipment.
• Full, valid driving licence.

Responsibilities

• Answer incoming telephone enquiries and assist customers with hire bookings.
• Serve customers at the hire desk, providing advice and excellent customer service.
• Process hire contracts and equipment bookings using the company's computer system.
• Prepare, inspect, clean, and test hire equipment to ensure it is safe and ready for hire.
• Assist with loading and unloading customer vehicles safely and efficiently.
• Carry out occasional deliveries and collections of hire equipment.
• Support the servicing and repair of small hire equipment (where experience allows).
• Maintain a clean, organised, and safe working environment.
• Work closely with colleagues to ensure the smooth day-to-day operation of the Hire Centre.

Skills

Customer service

Team player

Organised

Computer literacy

Driving licence

Mechanical knowledge

Tools

Hire software

PC literacy

Job description

Job Type: Full Time

Hours: Monday – Friday

Location: Warminster

About Us:

Sydenhams are an established, family-run company that prides itself on our top-quality service, products, and people across every area of the business.

Our Hire Centres have a fleet of over 3,000 items across our network. Our knowledgeable team provides expert advice, competitive pricing, and outstanding customer service, helping both trade professionals and DIY customers find the right tools and equipment for every job.

The Role:

We are looking for a motivated and customer-focused Hire Controller to join our busy Hire Centre team.

This is a varied, hands-on role that combines customer service, administration, equipment preparation, and occasional driving duties. You will play a key role in the day-to-day running of the Hire Centre, ensuring customers receive excellent service while keeping our hire fleet maintained, tested, and ready for use.

For candidates with mechanical knowledge, there is also the opportunity to carry out servicing and repairs on a range of small hire equipment.

Key Responsibilities

• Answer incoming telephone enquiries and assist customers with hire bookings.
• Serve customers at the hire desk, providing advice and excellent customer service.
• Process hire contracts and equipment bookings using the company's computer system.
• Prepare, inspect, clean, and test hire equipment to ensure it is safe and ready for hire.
• Assist with loading and unloading customer vehicles safely and efficiently.
• Carry out occasional deliveries and collections of hire equipment.
• Support the servicing and repair of small hire equipment (where experience allows).
• Maintain a clean, organised, and safe working environment.
• Work closely with colleagues to ensure the smooth day-to-day operation of the Hire Centre.

About You:

The ideal candidate will be:

• Friendly and customer-focused.
• A team player with a positive, hands-on attitude.
• Organised and able to manage multiple tasks.
• Comfortable using computers and learning hire software.
• Knowledgeable about tools and machinery (preferred).
• Mechanically minded, with servicing or repair experience (advantageous but not essential).
• Physically capable of lifting and handling hire equipment.
• In possession of a full, valid driving licence.
• Experience in a similar role is beneficial but not essential, as full training will be provided.

What's in it for You?

• An impressive staff discount.
• Opportunities to learn and develop within the business.
• Cycle-to-work scheme.
• Friendly, supportive working environment.
• Long-term career opportunities with a well-established family business.
• And more!