Hire Controller

Kemp Recruitment; Acton; On-site; GBP 41,000 - 51,000; Full time

Job summary

Kemp Recruitment is seeking an experienced Hire Controller in Acton to join a busy team. The role focuses on delivering outstanding customer service, managing hire documentation, and coordinating deliveries and collections with the transport and workshop teams.

The ideal candidate has at least two years in tool or plant hire, is proficient with Syrinx, and can manage multiple tasks in a fast-paced environment while maintaining accurate records and driving business growth.

Qualifications

• Two years in a hire desk or similar role in tool/plant hire
• Proficient with Syrinx hire management software
• Knowledge of the full hire process: contracts, transport, off-hires, fleet scheduling
• Strong organisational skills with attention to detail and ability to manage priorities
• Comfortable in a fast-moving environment with deadlines
• Hold a full UK manual driving licence
• Language skills in Polish or Ukrainian are a plus but not required

Responsibilities

• Be first point of contact for customers and respond to hire enquiries
• Prepare and process hire documentation: contracts, POs, stock movements and sales paperwork
• Schedule and coordinate delivery and collection of equipment with transport
• Coordinate with workshop to ensure equipment is ready for hire
• Identify opportunities to grow equipment hires and ancillary product sales
• Track fleet availability and allocate equipment to meet demand
• Provide professional, responsive service while balancing multiple tasks in a busy hire office
• Assist customers with loading/unloading equipment when needed
• Maintain accurate records and ensure compliance with processes

Skills

Customer service

Attention to detail

Time management

Tools

Syrinx

Job description

Hire Controller
Salary: £46,080
Location: Acton
Hours: Monday to Friday
We are looking for an experienced Hire Controller to join a busy and established team in Acton. This is an excellent opportunity for someone with a strong background in the tool or plant hire industry who enjoys working in a fast-paced environment and delivering outstanding customer service.

Key Responsibilities

• Act as the first point of contact for customers, responding to hire enquiries.
• Produce and process all hire-related documentation, including contracts, purchase orders, stock movements and sales paperwork.
• Schedule and oversee the timely delivery and collection of equipment, working closely with the transport team.
• Communicate with the workshop to ensure machinery and equipment are prepared, inspected and ready for hire.
• Help drive business growth by identifying opportunities to increase equipment hires and ancillary product sales.
• Keep track of fleet availability, ensuring equipment is allocated efficiently to meet customer demand.
• Provide a professional, responsive service while balancing multiple tasks in a busy hire office.
• Support customers with loading and unloading equipment when required.
• Ensure records are maintained accurately and all documentation complies with internal processes.

Skills & Experience Required

• Previous experience working within a tool hire or plant hire environment, with at least two years in a hire desk or similar position.
• Confident user of Syrinx hire management software.
• Good working knowledge of the full hire process, including contract administration, transport planning, off-hires and fleet scheduling.
• Highly organised with excellent attention to detail and the ability to manage competing priorities.
• Comfortable working in a fast-moving environment where deadlines are important.
• Full UK manual driving licence.
• Additional language skills, particularly Polish or Ukrainian, would be beneficial but are not a requirement.

Why Join Us?
This is more than just a hire desk role—it's an opportunity to become a key part of a successful and growing operation where no two days are the same. You'll play an important role in ensuring customers receive an efficient, professional service while working alongside a supportive and experienced team.
If you're an experienced Hire Controller looking for your next opportunity in the plant or tool hire industry,