Senior Hire Controller – NW10 7AW

The Hireman; Greater London; Hybrid; GBP 21,000 - 28,000; Full time

Benefits offered by this job

Health cash plan

Enhanced pension

28 days’ holiday (33 after 5 years)

Working hours 7.30am–5pm, Mon–Fri

Staff discount

Job summary

The Hireman, a growing independent tool hire company serving London, the Home Counties and beyond, is seeking a depot-based hire desk professional to look after customers and coordinate service delivery.

You will work closely with our workshop, warehouse and driving teams, processing hire contracts, managing stock, and contributing to smarter ways of working. A proactive, customer-focused team player with excellent communication is essential.

Qualifications

• Experience in a hire controller or hire desk role.
• Excellent communication and interpersonal abilities.
• Solid work history showing commitment and progression.
• Proactive, customer-focused with ability to multitask.
• Strong IT skills and attention to detail.
• Team player with collaborative approach.
• Positive attitude and problem-solving mindset.

Responsibilities

• Build and maintain strong relationships with customers and provide expert advice on tool and equipment hire.
• Coordinate transport and logistics, acting as a key link between drivers and the depot to ensure efficient scheduling and delivery.
• Handle incoming enquiries and orders via phone and email, processing hire contracts, off-hires, and exchanges accurately.
• Work closely with the workshop and yard teams to manage stock and equipment availability.
• Contribute to process improvements, automation ideas, and smarter ways of working.
• Identify and develop new business opportunities to support growth.

Skills

Customer service

Communication

Multitasking

Team player

Problem solving

Job description

• Do you thrive in a fast-paced hire environment where great customer service and teamwork make all the difference?
• Are you organised, confident on the phone, and ready to be the go-to person for our customers?

We are looking for a hire desk professional from a tool, plant, access, or any other equipment hire background, who wants to develop their career and help us grow our business.

The Hiremanis a growing, independent tool hire company, supplying professional contractors across London, the Home Counties, and beyond. Founded in 1985, we’ve built an excellent reputation for service, reliability, and going out of our way to help our customers.

We believe we’re successful because we make life easy for our clients, and we give our people the tools, trust, and support to make that happen.

What will I be doing?

As part of a depot-based office team, you will look after our customers and coordinate our service delivery, working closely with our workshop, warehouse and driving teams. You will be involved in all the following activities:

• Building and maintaining strong relationships with customers and providing expert advice on tool and equipment hire.
• Coordinating transport and logistics, acting as a key link between drivers and the depot to ensure efficient scheduling and delivery.
• Handling incoming enquiries and orders via phone and email, processing hire contracts, off-hires, and exchanges accurately.
• Working closely with the workshop and yard teams to manage stock and equipment availability.
• Contributing to process improvements, automation ideas, and smarter ways of working.
• Identifying and developing new business opportunities to support growth.

What do I need?

• Previous experience in a hire controller, hire desk, or customer service role (tool, plant or access industry, construction supply, or logistics preferred)
• Excellent communication and interpersonal abilities, confident liaising with customers, colleagues, and suppliers.
• A solid work history showing commitment, integrity, and progression.
• A proactive, customer-focused approach with the ability to multitask in a busy environment.
• Strong IT skills and attention to detail when processing orders.
• A team player who enjoys working collaboratively with others.
• A positive attitude, problem-solving mindset, and a good sense of humour.

What are we offering?

• Health cash plan with virtual GP service
• Enhanced contributory workplace pension scheme
• 28 days’ holiday (including bank holidays), rising to 33 days after five years’ service
• Working hours of 7.30am – 5pm, Monday to Friday
• Company workwear, including PPE
• Fresh fruit, snacks, and drinks in the depot
• Free equipment loans and staff discount on purchases
• A Christmas turkey (or alternative seasonal gift)