Hire Controller

Bennett and Game Recruitment LTD; Acton; On-site; GBP 41,000 - 51,000; Full time

Job summary

Bennett and Game Recruitment LTD is seeking an experienced Hire Controller to join our busy plant and tool hire operation in Acton. You will manage hire enquiries, bookings and off-hires, coordinate deliveries and liaise with workshop and transport teams in a fast-paced, customer-focused environment.

The role requires 2+ years in plant/tool hire, hire desk experience, and driving licence; experience with Syrinx is desirable. A physically active role with occasional loading/unloading is expected.

Qualifications

• 2+ years' experience within plant hire, tool hire or equipment rental.
• Previous hire desk/hire controller experience.
• Syrinx experience highly desirable.
• Good knowledge of the hire process, transport and fleet scheduling.
• Strong organisation and communication skills.
• Full UK Category B manual driving licence essential.
• Physically fit and comfortable assisting with loading/unloading.
• Polish or Ukrainian language skills advantageous.

Responsibilities

• Manage customer hire enquiries, bookings and off-hires.
• Process contracts, orders and hire documentation.
• Coordinate equipment deliveries and collections.
• Liaise with workshop and transport teams.
• Monitor fleet availability and equipment allocation.
• Maximise hire opportunities and ancillary sales.
• Provide excellent customer service.
• Assist customers with loading/unloading equipment when required.

Skills

Hire desk experience

Syrinx experience

Fleet scheduling knowledge

Strong organisation

Full UK driving licence

Loading/unloading assistance

Polish/Ukrainian language

Tools

N/A

Job description

We're looking for an experienced Hire Controller to join a busy and established plant/tool hire operation in Acton. This is a great opportunity for someone with previous hire desk experience who enjoys a fast-paced, customer-focused environment.

Role Overview

• Manage customer hire enquiries, bookings and off-hires
• Process contracts, orders and hire documentation
• Coordinate equipment deliveries and collections
• Liaise with workshop and transport teams
• Monitor fleet availability and equipment allocation
• Maximise hire opportunities and ancillary sales
• Provide excellent customer service
• Assist customers with loading/unloading equipment when required

Requirements

• 2+ years' experience within plant hire, tool hire or equipment rental
• Previous hire desk/hire controller experience
• Syrinx experience highly desirable
• Good knowledge of the hire process, transport and fleet scheduling
• Strong organisation and communication skills
• Full UK Category B manual driving licence essential
• Physically fit and comfortable assisting with loading/unloading
• Polish or Ukrainian language skills advantageous

Salary & Benefits

• £46,000+ per year
• Monday-Friday, 6am-5pm
• Minimum 2 Saturdays per month, 6am-1pm
• Established plant/tool hire operation
• Varied, customer-facing role
• Opportunity to develop within a busy hire environment