Hire Account Handler Encore Full-Time Contract

Production Futures Limited; Nether Broughton; On-site; GBP 32,000 - 42,000; Full time

Job summary

Production Futures Limited is seeking an Hire Account Handler to manage projects from start to finish, build and retain client relationships in the Dry Hire and Product Sales sectors. The role involves coordinating equipment bookings, depot transfers, transport, and invoicing while delivering world-class service.

The ideal candidate has proven business development experience, superb negotiation and communication skills, and the ability to manage multiple concurrent projects with tight deadlines.

Qualifications

• Excellent telephone manner
• Proven track record in business development
• Strong negotiator with persuasive skills
• Articulate with strong written communication
• Able to manage multiple projects simultaneously
• Excellent planning and time management

Responsibilities

• Handle a project from start to finish while building and maintaining client relationships
• Book equipment from our inventory and arrange transfers between depots
• Coordinate internal and external transport and liaise with Asset Logistics
• Manage payment terms and invoicing schedules for hires and sales
• Represent the company at exhibitions and industry events
• Take emergency calls out of hours and arrange replacements as needed
• Ensure compliance with safety policies and protect confidential information
• Promote a collaborative environment and effective cross-department communication
• Prioritise workload to meet tight deadlines and deliver exceptional service

Skills

Client relationships

Negotiation

Communication

Time management

Tools

Outlook

Word

Excel

PowerPoint

Hire tracking system

Job description

The Hire Account Handler main purpose is to handle a Project from start to finish, and build up client relationships for the Dry Hire and Product Sales sectors. Additionally, they will develop and maintain existing client relationships and produce Dry Hire and Consumable quotations for clients.

Key Job Responsibilities

Deliver World-Class Service to our external and internal customers

Handle a project from start to finish, including but not limited to:

Book equipment utilising the equipment within our own inventory

Arrange transfers between depots where required

See the Big Picture by arranging sub hires efficiently and effectively

Book internal and external transport

Liaise with Asset Logistics when a Project/Job is ready to print

Manage payment terms and invoicing schedules

Book and arrange replacement equipment to be delivered to a client

Drive Results by building up client relationships, maintaining and retaining them for the Dry Hire and Product Sales sectors. Also, taking enquiries from customers and producing accurate quotes for Dry Hire and Consumable Sales.

Communicating effectively across all departments of the company

Out of hours emergency contact – receive calls and deal with any issues, whether that’s advice or organising extra or replacement equipment to be delivered

Represent us at exhibitions such as PLASA Show, PLASA Focus and ABTT

Keep all work-related information confidential and always acting in a professional manner, in all work and industry-social situations

Keep yourself up to date with new trends, products & new technology in the industry

Do the Right Thing by following all safety practices and policies

Greeting visitors and asking them to sign in and put on a high vis if applicable, making them aware of our H&S practices and policies

When required, taking card payments for Hires and Sales

Value People by promoting a collaborative, inclusive and mutually supportive environment

Disclaimer:

The duties and responsibilities described are not a comprehensive list and may change, or additional tasks within scope of work may be assigned at any time with or without notice, as necessitated by business demands.

A real people person who is confident, friendly, calm, and approachable with a generally cheerful demeanor, has an engaging personality and a sense of humour

Excellent telephone manner

Enthusiastic and self-motivated

A proven track record showing successful business development, and a real desire to succeed in business

A strong negotiator with the ability to persuade

Well presented

Articulate with great verbal and written communication skills

You are used to working on multiple projects at once, and can prioritise

Used to working to tight deadlines

Excellent planning and time management skills

Knowledge of standard packages such as Outlook/Word/Excel/Powerpoint and also hire tracking systems (easyjob preferred)

Confident presenting in front of large groups of people

Ability to work in a team and on your own

Previous experience within the industry is essential