Account Manager

JacobsMassey AV Specialists; East Horsley; On-site; GBP 45,000 - 65,000; Full time

Benefits offered by this job

Company vehicle

Opportunities for tours and corporate events

Supportive team environment

Cutting-edge production technology

Job summary

An established industry player seeks a dynamic Account Handler to enhance client relationships and manage live event productions. This role involves overseeing the entire client journey, from inquiries to event completion, ensuring a seamless experience. You'll collaborate with a passionate team, working with cutting-edge audio and lighting technology while tackling exciting projects across tours, corporate events, and festivals. If you have a strong background in the live events industry and excel in a fast-paced environment, this opportunity is perfect for you to make a significant impact.

Qualifications

• Proven experience in account handling or production management in live events.
• Strong understanding of audio and lighting production with relevant brand knowledge.

Responsibilities

• Manage client relationships from inquiry to post-event follow-up.
• Coordinate with internal teams for seamless event planning and execution.

Skills

Account Handling

Production Management

Audio Production

Lighting Production

Communication Skills

Problem Solving

Organizational Skills

Client Relationship Management

Tools

HireHop

Sage

Job description

2 days ago Be among the first 25 applicants

The company specialises in creating outstanding live experiences with state-of-the-art equipment and expert production management.

Salary: £45,000 - £65,000, based on experience.

The Role

We are looking for a highly self-motivated and experienced Account Handler to join our team. This role is crucial in managing client relationships from first inquiry to event completion and final invoicing. The ideal candidate will have extensive experience in the live event production industry, be highly organised, and have a customer-focused approach.

Key Responsibilities

1. Be the primary contact for clients, managing their journey from inquiry to post-event follow-up.
2. Understand client needs and propose bespoke audio and lighting production solutions.
3. Prepare and present proposals, quotes, and contracts.
4. Coordinate with internal teams to ensure seamless event planning and execution.
5. Oversee event logistics, including scheduling, budgets, and technical requirements.
6. Attend events when necessary to manage client expectations and oversee production.
7. Troubleshoot any issues that arise, ensuring a smooth client experience.
8. Manage invoicing and follow up on payments where necessary.
9. Maintain strong relationships with existing clients and develop new business opportunities.

Skills & Experience Required

1. Proven experience in an account handling or production management role within the live events industry.
2. Strong understanding of audio, lighting, and live event production. Brand knowledge should ideally include: Allen&Heath, Shure, D&b, Digico, Chauvet, Chamsys or similar brands.
3. Excellent communication and interpersonal skills, with a professional and customer-friendly approach.
4. Highly organised, with the ability to manage multiple projects and deadlines effectively.
5. Problem-solving mindset and ability to perform under pressure.
6. Experience using HireHop or Sage is a bonus but not essential.
7. Full UK driving licence with no more than 6 points – this is essential for the role.

What We Offer

1. Company vehicle provided, which can be used for personal use.
2. Exciting opportunities to work on tours, corporate events, and festivals.
3. A supportive and passionate team with room for growth.
4. The chance to work with cutting-edge production technology in a fast-paced environment.

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Sales and Business Development

Industries

Broadcast Media Production and Distribution and Technology, Information and Media