Hire Account Handler Encore Full-Time Contract

Production Futures Limited; United Kingdom; Remote; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Private healthcare after 12 months

Enhanced family leave

Perkbox access

Employee assistance programme

Company sick pay

Referral scheme

Clear career path

Access to modern technology

Global presence and opportunities

Long service programme

Job summary

Encore is seeking an Account Handler to manage projects from start to finish, build strong client relationships, and generate Dry Hire and Consumable quotations. The role involves coordinating equipment bookings, transfers between depots, and liaising with logistics for on-time delivery.

You will handle invoicing, provide accurate quotes, and represent us at industry events. The ideal candidate has excellent communication, negotiation skills, and a track record in business development, with the

Qualifications

• Real people person with confident, friendly and approachable manner.
• Excellent telephone manner and communication skills.
• Proven track record in business development and client relationships.

Responsibilities

• Deliver World-Class Service to external and internal customers.
• Handle a project from start to finish, including booking equipment and arranging transfers.
• See the Big Picture by arranging sub hires efficiently and effectively.
• Book internal and external transport and liaise with Asset Logistics.
• Manage payment terms and invoicing schedules and arrange replacement equipment.
• Build and retain client relationships for Dry Hire and Product Sales; handle enquiries and produce accurate quotes.
• Represent the company at exhibitions and maintain confidentiality and professionalism.

Skills

People skills

Telephone etiquette

Negotiation

Planning & time management

Communication (verbal/written)

Teamwork & independent work

Tools

Outlook

Word

Excel

PowerPoint

Hire tracking systems

EasyJob

Job description

The Hire Account Handler main purpose is to handle a Project from start to finish, and build up client relationships for the Dry Hire and Product Sales sectors. Additionally, they will develop and maintain existing client relationships and produce Dry Hire and Consumable quotations for clients.

Company Benefits:

• Private Healthcare after 12 months of continuous service
• Enhanced family leave provisions
• Perkbox and Employee assistance Programme
• Company sick pay
• Generous employee referral scheme
• Clearly defined Career path (and all the important support along the way)
• Access to state-of-the-art technology
• Global presence and opportunities worldwide
• Long Service Programme

Key Job Responsibilities

• Deliver World-Class Service to our external and internal customers
• Handle a project from start to finish, including but not limited to:
• Book equipment utilising the equipment within our own inventory
• Arrange transfers between depots where required
• See the Big Picture by arranging sub hires efficiently and effectively
• Book internal and external transport
• Liaise with Asset Logistics when a Project/Job is ready to print
• Manage payment terms and invoicing schedules
• Book and arrange replacement equipment to be delivered to a client
• Drive Results by building up client relationships, maintaining and retaining them for the Dry Hire and Product Sales sectors. Also, taking enquiries from customers and producing accurate quotes for Dry Hire and Consumable Sales.
• Communicating effectively across all departments of the company
• Out of hours emergency contact – receive calls and deal with any issues, whether that’s advice or organising extra or replacement equipment to be delivered
• Represent us at exhibitions such as PLASA Show, PLASA Focus and ABTT
• Keep all work-related information confidential and always acting in a professional manner, in all work and industry-social situations
• Keep yourself up to date with new trends, products & new technology in the industry
• Do the Right Thing by following all safety practices and policies
• Greeting visitors and asking them to sign in and put on a high vis if applicable, making them aware of our H&S practices and policies
• When required, taking card payments for Hires and Sales
• Value People by promoting a collaborative, inclusive and mutually supportive environment

Disclaimer:

The duties and responsibilities described are not a comprehensive list and may change, or additional tasks within scope of work may be assigned at any time with or without notice, as necessitated by business demands.

• A real people person who is confident, friendly, calm, and approachable with a generally cheerful demeanor, has an engaging personality and a sense of humour
• Excellent telephone manner
• Enthusiastic and self-motivated
• A proven track record showing successful business development, and a real desire to succeed in business
• A strong negotiator with the ability to persuade
• Well presented
• Articulate with great verbal and written communication skills
• You are used to working on multiple projects at once, and can prioritise
• Used to working to tight deadlines
• Excellent planning and time management skills
• Knowledge of standard packages such as Outlook/Word/Excel/Powerpoint and also hire tracking systems (easyjob preferred)
• Confident presenting in front of large groups of people
• Ability to work in a team and on your own
• Previous experience within the industry is essential

Work is performed in a warehouse and office environment. Team members must adhere to appearance guidelines as defined by Encore.When in the Warehouse, work will be completed in an environment with exposure to outdoor temperatures and to dirt, sand and/or dust.The working conditions will vary between moderately quiet to noisy volumes.Team members may use high-end audio visual equipment and electrical components.Working times may include irregular hours and on-call status including days, evenings, weekends and holidays.

The above information on this description is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job.While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned.