High Value Cash Associate

Harrods Careers; Cheltenham; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading luxury department store in Cheltenham seeks a High Value Cash Associate fluent in Mandarin. This role involves managing high value cash transactions and providing exceptional service to internal stakeholders and customers. Responsibilities include advising retail teams and ensuring compliance with due diligence processes. The ideal candidate has a strong focus on customer service and is proficient in Microsoft Office. Enjoy a competitive salary package, 22 days' holiday, and a generous staff discount.

Benefits

Competitive salary package

Commission

Company pension

22 days' holiday and birthday off

Up to 33% in-store discount

Season ticket loan

Qualifications

• Fluent in Mandarin to translate for customers.
• Strong knowledge of Anti Money Laundering legislation.
• Excellent customer service skills with both internal and external parties.

Responsibilities

• Manage high value cash transactions and ensure compliance with customer due diligence.
• Provide guidance and support to retail teams.
• Maintain high standards in customer retail experience.

Skills

Fluency in Mandarin

Customer service focus

Strong computer literacy

Anti Money Laundering knowledge

Time-management skills

Tools

Microsoft Office

Job description

High Value Cash Associate - Mandarin Speaker

Our Transaction Services team are looking for High Value Cash Associates to join our ever growing team here at Harrods. As a High Value Cash Associate you will be responsible for providing support to the Harrods business in addressing all transaction related queries along with supporting our retail teams in resolving all high value cash transaction queries. You will use your customer service skills to offer world class service to all internal stakeholders and external customers on a daily basis.

About the Role

In this role you will be responsible for attending to high value cash transactions, as well as conduct the required business processes to finalise customer transactions whilst providing the required customer due diligence. This includes the management and process of payments made to Harrods via bank transfer. This role is a blend of customer facing and office based responsibilities.

As a High Value Cash Associate you will support the Harrods Retail teams by providing expert advice, guidance and coaching both over the phone and in-person. Ensure the correct processes and procedures are followed for transactions to be completed successfully.

Please note this is an on-site role, requiring presence in Knightsbridge five days per week and includes evening and weekend work.

About You

You will understand that every interaction with a customer and colleagues counts. You shall go above and beyond to show people you care and take an interest in getting to know people and building strong relationships with them.

You will also be fluent in Mandarin and be able to translate to customers both verbally and in writing.

You will also :

• Have strong computer literacy (Microsoft Office essential).
• Have good knowledge of Anti Money Laundering legislation (essential).
• کراپی. Have a strong customer service focus when dealing with both internal and external parties.
• Be excellent in time-management with the flexibility to adapt to changing priorities.
• Be able to ensure that customer retail experience is at the forefront of decision making.
• Be able to have difficult conversations with customers.
• Be able to perform duties effectively with minimum supervision and guidance.

About Us

Harrods is one of the world’s leading luxury department stores and we’re becoming a destination for top designers, and the most sought-after brands from around the globe. Our combined mission is to make visiting our iconic Knightsbridge store one of the world’s most inspiring shopping experiences.

Our Promise to You

Help us make the impossible possible for our customers and we’ll do something remarkable for you. As well as offering a friendly environment to inspire your best work, we provide abundant opportunities and support to build an exceptional career across the varied specialisms of our business.

In return, you’ll enjoy a package that includes a competitive salary package plus commission, a company pension, 22 days’ holiday, and your birthday off, up to 33% in-store discount (including across our restaurants) and a season ticket loan.

Uniquely You

Whilst our job adverts outline the ideal qualities, skills, and prior experience for the role, we believe in the potential for growth and value individual particulares strengths. If you can demonstrate the majority of skills and strong experience to thrive in this role, we would encourageObrig application.

At Harrods we believe the personality and authenticity of our people sets us apart. We celebrate and invite applications from all cultures, backgrounds, tastes, and experiences and are proud of our culture where people from all walks of life can grow and thrive. What makes you unique makes us exceptional.

If you want坚持 to know more about our people and our culture, search #TogetherHarrods on LinkedIn, Facebook or follow us on Instagram @togetherharrods

Additional Information

Time Type: Permanent

Department: Transaction Services (Hasham Bashir)