HGV Workshop Manager

Tru Talent; Thurrock; On-site; GBP 46,000 - 55,000; Full time

Job summary

An established UK recruitment firm is seeking a Workshop Manager in West Thurrock to lead a team in a busy dealership workshop. The ideal candidate will have supervisory experience in an HGV workshop and be adept at managing workflow and service quality. Responsibilities include overseeing the customer journey, ensuring compliance with quality standards, and managing team performance. Competitive salary and benefits included.

Benefits

7% matched pension scheme

33 days holiday rising with service

Healthcare cashback scheme

Employee discounts across retailers

Cycle to Work Scheme

Qualifications

• Experience in an HGV workshop at supervisor or above level.
• Proven experience supervising staff in a workshop environment.
• Strong background in managing workflow and service standards.

Responsibilities

• Manage the customer journey from planning to completion.
• Ensure service and repair work is completed to standards.
• Motivate and develop the workshop team.
• Identify training needs for technicians.
• Maintain a safe and organized workshop environment.

Skills

Employee management and supervisory skills

Customer-facing experience with problem-solving ability

Reporting and KPI monitoring experience

Budgeting and workshop planning skills

Education

Level 3 HGV Technician qualification

Job description

Workshop Manager / HGV Workshop Supervisor - West Thurrock

Location: West Thurrock

Salary: Up to £55,(Apply online only) DOE + 10% KPI bonus

Shift: Monday to Friday, 40 hours - 08:00-17:00

Benefits

• 7% matched pension scheme
• 33 days holiday rising with service
• Healthcare cashback scheme
• Employee discounts across retailers, cinemas, and services
• Cycle to Work Scheme

We are looking for an experienced Workshop Manager or HGV Workshop Supervisor to manage a large team of technicians in a busy dealership workshop. The successful candidate will have proven experience supervising staff, controlling workflow through the workshop, and ensuring high standards of service and repair work. A retail dealership workshop background is desirable.

Key Responsibilities

• Proactively manage the customer journey from planning and arrival to work completion and invoice/claim closure
• Ensure service and repair work is completed to time and quality standards
• Manage job profitability and workshop productivity targets
• Motivate, develop, and manage the performance of the workshop team
• Identify ongoing training needs for technicians
• Report on workshop KPIs and productivity
• Manage budgets and plan workshop efficiency
• Resolve employee issues and support day-to-day workshop operations
• Maintain a safe, organised, and professional workshop environment

Skills and Experience

Essential

• Experience in an HGV workshop at supervisor or above level
• Employee management and supervisory skills
• Customer-facing experience with problem-solving ability
• Reporting and KPI monitoring experience
• Budgeting and workshop planning skills

Desirable

• Level 3 HGV Technician qualification
• Experience in a retail dealership workshop

Click ‘Apply Now’ to take the next step in your Workshop Manager career.

Tru Talent recruit across the UK for Workshop Manager, HGV Workshop Supervisor, Senior Workshop Technician, HGV Technician, HGV Mechanic, Mobile Vehicle Technician, and Commercial Vehicle Technician roles.