Heritage Visitor Experience Officer

HERITAGE TRUST OF LINCOLNSHIRE; Lincoln; On-site; GBP 23,000 - 28,000; Part time

Job summary

Heritage Trust of Lincolnshire seeks two Visitor Engagement and Support Officers for Greyfriars, Lincoln. The roles are split into Role 1 (10.5 hrs/week) and Role 2 (12 hrs/week). You will welcome visitors, support events, and help run the site to ensure it is safe, accessible and enjoyable.

Experience in customer service and a friendly, proactive approach are essential. Join us in keeping Greyfriars a vibrant heritage venue for all visitors.

Qualifications

• Previous experience in customer service or front-of-house required.
• Friendly, approachable manner with strong communication skills.
• Passion for creating excellent visitor experiences.

Responsibilities

• Be the first point of contact for visitors, creating a warm welcome.
• Support daily site operations, help with events, and ensure safety, accessibility and enjoyment.

Skills

Customer service

Front-of-house experience

Communication skills

Job description

Heritage Trust of Lincolnshire seeks two Visitor Engagement and Support Officers for Greyfriars, Lincoln. The roles are split into Role 1 (10.5 hrs/week) and Role 2 (12 hrs/week). You will welcome visitors, support events, and help run the site to ensure it is safe, accessible and enjoyable.

Experience in customer service and a friendly, proactive approach are essential. Join us in keeping Greyfriars a vibrant heritage venue for all visitors.