Visitor Assistant

THE ENGLISH HERITAGE TRUST; Morpeth; On-site; GBP 29,000 - 35,000; Part time

Benefits offered by this job

Comprehensive training

Career progression

Apprenticeships

Free site access for you and up to 6

Shop & cafe discount

Pension contributions up to 10%

Holiday entitlement 25 days + BH

Job summary

English Heritage is seeking a Visitor Assistant at Warkworth Castle, Northumberland. The role is permanent, working 14 hours per week from April to October, with 0 hours per week November to March. You will help deliver engaging visitor experiences and promote membership benefits.

No history background is required; a passion for people and excellent customer service is essential. Full induction training and ongoing support are provided.

Qualifications

• No history background? passion for people and excellent customer service.
• Enjoy working with others as part of a team and delivering engaging visitor experiences.
• Full training and support provided during induction.
• Willing to work weekends and Bank Holidays.

Responsibilities

• Welcome visitors and deliver an engaging visitor experience at Warkworth Castle.
• Provide recommendations on site highlights and English Heritage membership benefits.
• Help ensure site is accessible, safe and well presented at all times.
• Support a varied schedule, with busier and quieter periods.

Skills

Customer service

Job description

Visitor Assistant

• Title
• Visitor Assistant
• Location
• Warkworth Castle, Northumberland, NE65 0UJ
• Salary
• £23,200 per annum pro rata (£12.39 per hour) / 14 hours per week April-October, 0 hours per week November-March / permanent
• Job type
• Permanent
• Ref
• 16241

Would you like to work for the charity that cares for hundreds of historic sites in every corner of England? We are looking for a Visitor Assistant to join us at Warkworth Castle working 14 hours per week.

No history background? No problem. What is important to us is a passion for people and excellent customer service. You will enjoy working with others as part of a team and understand what makes excellent customer service to deliver an engaging visitor experience to a diverse audience.

Heritage is for everybody, and we are here for heritage.

Heritage lives in places and people, memories and stories, artefacts and traditions. It can connect us all to the past, and to each other. It can make us happier, strengthen every community, and help shape society for the better. Everybody should be able to enjoy the benefits it brings. That's why, as a charity, we care for over a million objects and hundreds of historic sites in every part of England, from international icons to local treasures. And it's why we open them up, share their stories and find new ways for everybody to enjoy, learn, play and create.

Warkworth Castle is a great baronial fortress-palace from the 15th-century. Warkworth Castle and Hermitage form one of the most unusual pairs of medieval monuments in Britain.

By joining us as a Visitor Assistant at Warkworth Castle, you will be part of an amazing team of employees and volunteers, ensuring visitors have a great time from the moment they arrive until they say goodbye. Through your recommendations, you will help personalise their visit - this could include talking about the benefits of English Heritage membership or recommending things to see and do on site. You will also contribute to making sure your site is accessible, safe and well presented at all times.

It is a varied role - some days will be busy from start to finish and others quieter, especially on the wetter days! Some paid or voluntary experience with the public is beneficial but full training and support is provided as part of your induction. You will be required to work weekends and Bank Holidays, more information will be provided at interview.

Benefits include:

- Comprehensive training

- The opportunity for career progression within the heritage sector in retail, food and beverage or general management

- Apprenticeship opportunities

- Opportunities to go to some of our great live music and history events

- Free access to all English Heritage sites for you, and up to 6 friends and / or family members

- 25% discount in our shops and cafes

- Enhanced maternity/paternity/shared parental leave

- 25 days' holiday plus Bank Holidays pro rata rising to 28 days after 3 years

- Options to buy additional leave

- Matched pension contributions up to a maximum of 10%

Find out more about us and what we do: https://www.english-heritage.org.uk/about/ You can also meet some of our people and hear about why they enjoy working with us: https://www.english-heritage.org.uk/about/our-people/careers-with-us/

Everybody's welcome at English Heritage

Forget the stereotypes. It takes thousands of people from every background to care for England's heritage and open it up for everybody to enjoy. We're looking for every type of person with every kind of skill and experience, and we're committed to making sure that English Heritage is an equitable, diverse and inclusive place to work. You can connect with others through our EDI networks as a member or ally. These include Ethnic Diversity, Faith & Belief, Social Equity, LGBTQ+, Neurodivergence, Age, Disability and Gender Health and Wellbeing.

We take wellbeing seriously. We are committed to ensuring everyone feels safe at work and can carry out their role. To support this, we have a network of Mental Health First aiders, regular information and awareness events, unlimited access to an Employee Assistance Programme and work with our people to implement reasonable adjustments.

If you would like to talk to us before you apply e.g. about workplace adjustments or working patterns, please contact Rebecca Kirk, Warkworth Castle and Hermitage Manager, via email at [e-mail]. No agencies please.

Our interviews will take place the week commencing 12th January 2026, with new starters joining the week of 16th February 2026.

Closing date: 28/12/2026 23:59:59

You will need to refer to the following documents when completing your application.

Job Description