Visitor Experience Officer

National Trust; Telford; On-site; GBP 21,000 - 25,000; Full time

Benefits offered by this job

Substantial pension scheme

Free entry to National Trust places

Rental deposit loan scheme

Season ticket loan

EV car lease scheme

Perks at work discounts

Holiday allowance up to 32 days

Flexible working

Employee assistance programme

Free parking at most Trust places

Job summary

National Trust in Blists Hill Victorian Town is seeking a Visitor Experience Officer to deliver a year-round, high-quality visitor experience. You will welcome guests, share Coalbrookdale's stories, and help create engaging events and interpretive displays that bring the site to life.

You will work with volunteers, coordinate rotas, ensure presentation standards, and contribute to web content while upholding health and safety standards.

Qualifications

• Strong organisational skills with ability to manage multiple deadlines.
• Excellent communication and people skills.
• Comfortable with IT including MS Office, web and social media.
• Experience in producing interpretive materials and marketing/promotional materials.
• Knowledge of health and safety procedures.

Responsibilities

• Provide a great service for visitors and welcome guests.
• Inspire visitors to learn about Coalbrookdale.
• Devise and run events and activities and create interpretive displays.
• Supervise and support volunteers and organise rotas.
• Check standards of presentation on site and help write for web pages.

Skills

Deadline management

Organisation

Attention to detail

People skills

Team player

Web & social media

IT literacy

Interpretive materials

Displays & exhibitions

Health & safety

Tools

Microsoft Office

Job description

Being a Visitor Experience Officer for the National Trust is all about people - connecting with them, inspiring them, and making sure they have the best possible day when they come to visit. What it's like to work here You'll be reporting to Senior Visitor Experience Officer, at Blists Hill Victorian Town. Being part of our Visitor Experience team and wider property team, you'll join a community of people who enjoy, protect and want to share Ironbridge and its stories, history, nature and wildlife with our supporters and visitors. Ironbridge Gorge is newly opened and this is a unique and exciting opportunity to join a team as we explore the sites next chapter, responding to visitor feedback and ensuring we are accessible to even more people. As the Visitor Experience Officer at Blists Hill, you'll play a key role in the effective delivery of the year round experience of working Victorian life in a beautiful setting. You'll deliver high standards at the site, from your interactions as well as presentation of all areas. You'll be a fountain of knowledge, from opening times to what's on later in the year and you'll be able to give visitors the information they need to enjoy their day out. What you'll be doing As Visitor Experience Officer, your main focus will be on providing a great service for visitors. With your team, you'll be welcoming people and inspiring them to really get to know Coalbrookdale. This might include devising and running events and activities, and creating interpretive displays and other ways of bringing the place, and its stories, to life for everyone who comes here. You'll encourage visitors to take a closer look at artworks or precious objects cared for by the Trust. You might be supervising and supporting volunteers and organising rotas. You're likely to be checking standards of presentation on site, or helping to write for our web pages.
We'd love to hear from you if you're: used to multiple deadlines and managing your own workload skilled in organisation and planning, with a good eye for detail good at talking to, and getting on with, all kinds of people a hard-working and committed team player comfortable with IT: Microsoft Office, as well as web and social media experienced in producing interpretive materials, such as displays and exhibitions, and marketing or promotional materials familiar with health and safety procedures
The package The National Trust has the motto 'For everyone, for ever' at its heart. We're working hard to create an inclusive culture, where everyone feels they belong. It's important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we're for everyone, we want everyone to be welcome in our teams too.

• Substantial pension scheme of up to 10% basic salary
• Free entry to National Trust places for you, a guest and your children (under 18)
• Rental deposit loan scheme
• Season ticket loan
• EV car lease scheme (for roles that meet the salary criteria)
• Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts
• Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.
• Flexible working whenever possible
• Employee assistance programme
• Free parking at most Trust places