Part-Time Heritage Visitor Experience Assistant

HR GO Recruitment; York and North Yorkshire; On-site; GBP 15,000 - 22,000; Part time

Benefits offered by this job

Cash health plan

Virtual GP access

Employee Assistance Programme (EAP)

PerkBox discounts

Discounts with local businesses

Free on-site parking

Full training provided

Job summary

HR GO Recruitment is seeking a Customer Service Assistant for a busy heritage attraction in York. The role is part-time with weekend shifts, offering £13.45 per hour and weekly pay.

You will welcome visitors, handle enquiries, support events and assist with accessibility needs to ensure a memorable experience for guests from around the world. Full training is provided, with optional benefits such as a cash health plan, Virtual GP, EAP and local discounts.

Qualifications

• Experience in a customer-facing role.
• Friendly, confident and approachable.
• Positive, proactive and able to remain calm under pressure.
• Strong team player with a flexible approach.
• Experience with hospitality, tourism, retail, leisure or visitor attraction.

Responsibilities

• Welcoming visitors and providing a friendly, professional first impression.
• Assisting with visitor enquiries, ticketing, events and activities.
• Supporting visitor experiences throughout the attraction.
• Managing visitor flow and queues during busy periods.
• Promoting visitor services, events and experiences.
• Delivering exceptional customer service.
• Supporting visitors with accessibility requirements and individual needs.
• Maintaining clean, safe and accessible public areas.
• Identifying and reporting health, safety or security concerns.
• Assisting with emergency procedures and evacuations when required.
• Providing first aid support following training.

Skills

Customer-facing

Friendly & approachable

Team player

Calm under pressure

Microsoft Office

Tools

Ticketing system

Till system

Job description

HR GO Recruitment is seeking a Customer Service Assistant for a busy heritage attraction in York. The role is part-time with weekend shifts, offering £13.45 per hour and weekly pay.

You will welcome visitors, handle enquiries, support events and assist with accessibility needs to ensure a memorable experience for guests from around the world. Full training is provided, with optional benefits such as a cash health plan, Virtual GP, EAP and local discounts.