Helpdesk Support Analyst

Winsearch; Stafford; On-site; GBP 25,000 - 35,000; Full time

Job summary

A dynamic manufacturing company in Stafford is seeking a proactive IT Helpdesk Support Analyst to be the first point of contact for IT support, contributing across systems and networks. Candidates should have an HNC/D in Computer Science or Information Systems, and previous IT support experience in a manufacturing setting is preferred. This role involves troubleshooting IT issues and ensuring smooth operations within the team.

Qualifications

• HNC/D in Computer Science, Information Systems, or equivalent experience.
• Previous IT support experience, ideally in a manufacturing environment.
• Strong understanding of IT policies and security standards.

Responsibilities

• Provide Level 1, 2, and occasional Level 3 support to internal staff.
• Troubleshoot hardware, software, network, and connectivity issues.
• Liaise with vendors for hardware and software maintenance.

Skills

IT support experience

Excellent communication skills

Organizational skills

Customer service skills

Education

HNC/D in Computer Science or Information Systems

Tools

Microsoft Server (AD, DNS, DHCP)

VMware

Veeam backup

SQL Server

PC/server builds

Job description

Overview

Are you an IT enthusiast looking for a hands‑on role in a dynamic manufacturing environment?

We are seeking a proactive IT Helpdesk Support Analyst to join our Birmingham team. This is your chance to be the first point of contact for IT support, work across systems, networks, and hardware, and contribute to keeping our operations running smoothly.

What you ll do:

• Provide Level 1, 2, and occasional Level 3 support to internal staff and international IT teams.
• Troubleshoot hardware, software, network, and connectivity issues.
• Maintain PCs, printers, servers, and other IT equipment.
• Track software licenses and manage hardware/software inventories.
• Support production systems, including LabVIEW and test rigs.
• Assist in IT projects, upgrades, and disaster recovery plans.
• Liaise with vendors for hardware and software maintenance.
• Document procedures, maintain knowledge bases, and ensure IT security compliance.
• Participate in an after‑hours on‑call rotation when needed.

What we re looking for:

• HNC/D in Computer Science, Information Systems, or equivalent experience.
• Previous IT support experience, ideally in a manufacturing environment.
• Familiarity with Microsoft Server (AD, DNS, DHCP), VMware, Veeam backup, SQL Server, and PC/server builds.
• Strong understanding of IT policies, security standards, and troubleshooting processes.
• Excellent communication, organizational, and customer service skills.
• Ability to work independently and collaboratively in a fast‑paced environment.

Nice‑to‑haves:

• IT certifications such as MCSA, ITIL, MCP.
• Knowledge of ERP systems, MES, RFID, Bar Code Scanning, or PLC integration.

Our clients and their customers come from diverse backgrounds and so do we. We hire our people from various walks of life, each of whom make our company stronger with their talent, uniqueness, and expertise. This is what makes our company special; if you want to help us grow and take this ethos to our clients, then we cannot wait to collaborate with you!