Helpdesk Operator – Aberdeen Facilities & IT Support

Sodexo Ltd; Aberdeen City; On-site; GBP 17,000 - 22,000; Full time

Benefits offered by this job

Wellbeing platform access

Employee Assistance Programme

24/7 virtual GP service

Discounts scheme

Pension plan

Career development opportunities

Bike to Work

Job summary

Sodexo is hiring a Helpdesk Operator for the Silver Fin Building in Aberdeen. You will provide a responsive helpdesk service across hard and soft services via telephone, email, and frontline channels.

Responsibilities include logging requests, allocating tasks, maintaining records, and supporting meeting room bookings, with a focus on service quality and timely communication across the site.

Qualifications

• Strong IT skills with Microsoft Office (Outlook, Word, Excel, PowerPoint).
• Experience in a helpdesk, customer service or administrative role is preferred.
• Confident communicator with a good telephone manner.
• Ability to follow structured procedures and work within defined processes.
• Strong attention to detail and accuracy in data entry and system updates.
• Ability to prioritise workload and escalation issues appropriately.
• Team player with a proactive and customer-focused approach.

Responsibilities

• Handle incoming calls, emails, and front desk queries via MS Teams and other systems.
• Log, assign, and track helpdesk requests for hard services, soft services, HSE, and business-critical issues.
• Respond to routine client, staff, and supplier enquiries in a professional manner.
• Maintain accurate records and update systems in line with procedures.
• Support meeting room and event bookings using Condeco and related systems.
• Provide administrative support including stationery ordering, reporting, and Microsoft Forms.
• Monitor and progress tasks, carrying out proactive follow-ups and escalation where required.
• Ensure all work is completed in line with agreed processes, SLAs, and escalation procedures.
• Support delivery of health & safety policies and site compliance standards.
• Maintain high levels of customer service across all interactions.

Skills

MS Teams

Microsoft Office

Telephone manner

Attention to detail

Prioritise workload

Team player

Procedural compliance

Tools

Condeco

Job description

Sodexo is hiring a Helpdesk Operator for the Silver Fin Building in Aberdeen. You will provide a responsive helpdesk service across hard and soft services via telephone, email, and frontline channels.

Responsibilities include logging requests, allocating tasks, maintaining records, and supporting meeting room bookings, with a focus on service quality and timely communication across the site.