Helpdesk Operator: Fast-Paced Customer Support

Sodexo; Eccles; Remote; GBP 22,000 - 28,000; Full time

Job summary

Sodexo is seeking proactive Helpdesk Operators to join our Salford-based team. You will handle calls, emails and messages, recording details accurately and resolving queries within agreed service levels while maintaining a professional telephone manner.

You will work closely with customers and suppliers, escalate complex issues where needed, and participate in service improvements. DBS, BPSS and Security Check (SC) clearance are required for this role.

Qualifications

• Ability to build productive relationships with customers and suppliers.
• Basic understanding of computer hardware, peripherals, and applications.

Responsibilities

• Accurately record caller details, issues, and severity levels, ensuring Team Leaders are informed of any situations that may escape.
• Respond promptly and efficiently to incoming calls, emails, and messages in accordance with client service levels.
• Demonstrate strong attention to detail when gathering and inputting information.
• Maintain a clear, professional, and confident telephone manner.
• Deliver a high level of customer and supplier satisfaction, using logic and common sense to resolve queries and escalating issues when required.
• Attend training and coaching sessions and apply any updates to duties, methods, working hours, or procedures.
• Identify potential areas for improvement and report them to the Team Leader.
• Remain flexible and adaptable to change within the role.

Skills

Customer relations

Data entry

Communication skills

Hardware knowledge

Tools

Microsoft Word

Microsoft Excel

Job description

Sodexo is seeking proactive Helpdesk Operators to join our Salford-based team. You will handle calls, emails and messages, recording details accurately and resolving queries within agreed service levels while maintaining a professional telephone manner.

You will work closely with customers and suppliers, escalate complex issues where needed, and participate in service improvements. DBS, BPSS and Security Check (SC) clearance are required for this role.