Helpdesk Operator: Customer Support & Data Entry (Glasgow)

Mitie; Glasgow; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

MiDeals discounts

Life cover up to 4x salary

Enhanced pension contributions

Save-as-you-earn scheme

Mitie Matching Share Plan

Job summary

Mitie in Glasgow is seeking a Helpdesk Operator to join our team. You will manage phone calls and email requests, support employees, and log information onto a database while upholding Mitie policies.

The role focuses on delivering reliable, timely service and acting as the first line of contact for the team. We value a strong standard of literacy and numeracy and familiarity with Microsoft Office to ensure accurate data handling and communication.

Qualifications

• Strong standard of literacy and numeracy.
• Confident knowledge of Microsoft Office.

Responsibilities

• Manage phone call and email requests.
• Support employees and log information onto a database.
• Deliver high levels of customer service while following Mitie's policies.
• Manage the flow of requests to ensure a continuous and efficient service.
• Act as the first line of contact for the Mitie team.
• Ensure timely input and output of all associated Helpdesk data.

Skills

Customer service

Communication

Literacy and numeracy

Tools

Microsoft Office

Job description

Mitie in Glasgow is seeking a Helpdesk Operator to join our team. You will manage phone calls and email requests, support employees, and log information onto a database while upholding Mitie policies.

The role focuses on delivering reliable, timely service and acting as the first line of contact for the team. We value a strong standard of literacy and numeracy and familiarity with Microsoft Office to ensure accurate data handling and communication.