Facilities Helpdesk & Reception Administrator – Aberdeen

CBRE Group, Inc.; Aberdeen City; Hybrid; GBP 21,000 - 27,000; Full time

Job summary

CBRE Group, Inc. is recruiting a Helpdesk & Reception Administrator to join the team based in Aberdeen. You will report to the Contract Manager and provide exceptional customer service and business support to drive account growth and success.

Responsibilities include CAFM system management, visitor handling, mail/post room duties, timesheet processing, and liaison with internal/external customers across the site.

Responsibilities

• Plan and arrange call outs, maintenance visits, delivery of materials, Extra Works within contracted SLAs.
• Manage our CAFM system as key user on site including PPM records, reactives and reporting.
• Actively identify/implement innovation across the contract to enhance performance and continue to meet client expectations.
• Collate and process timesheets and expenses weekly.
• Maintain people records such as new starters, leavers and any changes in staff.
• Communicate effectively and build/maintain relationships at all levels with internal and external customers.
• Meet and greet visitors on site.
• Issue & check visitors passes in accordance with client control policy.
• Carry out post room duties such as sorting/franking mail, processing deliveries & relay packages.
• Raise facilities issues with the relevant team.

Job description

CBRE Group, Inc. is recruiting a Helpdesk & Reception Administrator to join the team based in Aberdeen. You will report to the Contract Manager and provide exceptional customer service and business support to drive account growth and success.

Responsibilities include CAFM system management, visitor handling, mail/post room duties, timesheet processing, and liaison with internal/external customers across the site.