Helpdesk Operator — Customer-Focused Support + Wellbeing Perks

Sodexo; Aberdeen City; On-site; GBP 26,000 - 27,000; Full time

Benefits offered by this job

Wellbeing support

Employee Assistance Programme

24hr virtual GP Service

Sodexo Discounts Scheme

Pension Plan

Learning & development tools

Bike to Work Scheme

Enhanced benefits & leave policies

Job summary

Sodexo is seeking a Helpdesk Operator for the Silver Fin Building in Aberdeen. You will handle calls, emails, and front desk queries via MS Teams, logging and allocating requests for hard and soft services, HSE, and critical issues, while maintaining service quality and timely responses.

You will support meeting room bookings, provide admin tasks, and ensure compliance with procedures and SLAs. Strong IT skills and customer-focused approach are essential.

Qualifications

• Experience in a helpdesk or administrative role.
• Strong IT proficiency with MS Office.
• Ability to follow structured procedures and maintain accuracy.

Responsibilities

• Handle incoming calls, emails, and front desk queries via MS Teams and other systems.
• Log, assign, and track helpdesk requests for hard and soft services.
• Respond to routine client, staff, and supplier enquiries professionally.
• Maintain accurate records and update systems per procedures.
• Assist with meeting room bookings and related activities.

Skills

Customer service

Administrative skills

Communication

Attention to detail

Tools

MS Teams

Condeco

Microsoft Office

Wando System

Job description

Sodexo is seeking a Helpdesk Operator for the Silver Fin Building in Aberdeen. You will handle calls, emails, and front desk queries via MS Teams, logging and allocating requests for hard and soft services, HSE, and critical issues, while maintaining service quality and timely responses.

You will support meeting room bookings, provide admin tasks, and ensure compliance with procedures and SLAs. Strong IT skills and customer-focused approach are essential.