Helpdesk Operator — Customer Support Specialist

Sodexo; Salford; On-site; GBP 18,000 - 24,000; Full time

Job summary

Sodexo's Helpdesk Operators in Salford are seeking a proactive, customer-focused individual to join the team. You will handle calls, emails and messages within service levels, record details accurately and help resolve queries with a professional telephone manner.

The role requires attention to detail, strong communication, and a willingness to learn in a dynamic environment; DBS, BPSS and SC clearance are required.

Qualifications

• Ability to build productive relationships with customers and suppliers.
• Basic understanding of computer hardware, peripherals, and applications.
• Confident keyboard and data-entry skills.
• Basic proficiency in Microsoft Word and Excel.

Responsibilities

• Accurately record caller details, issues, and severity levels, ensuring Team Leaders are informed of any situations that may elevate.
• Work in line with established processes and procedures.
• Respond promptly and efficiently to incoming calls, emails, and messages in accordance with client service levels.
• Demonstrate strong attention to detail when gathering and inputting information.
• Maintain a clear, professional, and confident telephone manner.
• Deliver a high level of customer and supplier satisfaction, using logic and common sense to resolve queries and escalating issues when required.
• Attend training and coaching sessions and apply any updates to duties, methods, working hours, or procedures.
• Identify potential areas for improvement and report them to the Team Leader.
• Remain flexible and adaptable to change within the role.

Skills

Relationship building

Data entry

Hardware basics

Tools

Microsoft Word

Microsoft Excel

Job description

Sodexo's Helpdesk Operators in Salford are seeking a proactive, customer-focused individual to join the team. You will handle calls, emails and messages within service levels, record details accurately and help resolve queries with a professional telephone manner.

The role requires attention to detail, strong communication, and a willingness to learn in a dynamic environment; DBS, BPSS and SC clearance are required.