Helpdesk Administrator

CBRE, Inc.; Aberdeen City; Hybrid; GBP 21,000 - 27,000; Full time

Job summary

CBRE Group, Inc. is recruiting a Helpdesk & Reception Administrator to join the team based in Aberdeen. You will report to the Contract Manager and provide exceptional customer service and business support to drive account growth and success.

Responsibilities include CAFM system management, visitor handling, mail/post room duties, timesheet processing, and liaison with internal/external customers across the site.

Responsibilities

• Plan and arrange call outs, maintenance visits, delivery of materials, Extra Works within contracted SLAs.
• Manage our CAFM system as key user on site including PPM records, reactives and reporting.
• Actively identify/implement innovation across the contract to enhance performance and continue to meet client expectations.
• Collate and process timesheets and expenses weekly.
• Maintain people records such as new starters, leavers and any changes in staff.
• Communicate effectively and build/maintain relationships at all levels with internal and external customers.
• Meet and greet visitors on site.
• Issue & check visitors passes in accordance with client control policy.
• Carry out post room duties such as sorting/franking mail, processing deliveries & relay packages.
• Raise facilities issues with the relevant team.

Job description

CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management.

We are recruiting a Helpdesk & Reception Administrator to join the team located in Aberdeen!

Reporting to the Contract Manager, the successful candidate is accountable to provide exceptional customer service and business support in order to contribute to the continued growth and success of the account.

The Role:

• Plan and arrange call outs, maintenance visits, delivery of materials, Extra Works within contracted SLAs.
• Manage our CAFM system as key user on site including PPM records, reactives and reporting.
• Actively identify/implement innovation across the contract to enhance performance and continue to meet client expectations.
• Collate and process timesheets and expenses weekly.
• Maintain people records such as new starters, leavers and any changes in staff.
• Communicate effectively and build/maintain relationships at all levels with internal and external customers.
• Meet and greet visitors on site.
• Issue & check visitors passes in accordance with client control policy.
• Carry out post room duties such as sorting/franking mail, processing deliveries & relay packages.
• Raise facilities issues with the relevant team.

Details

• Monday to Friday
• 8am - 5pm
• Site based

[e-mail] more information!

EQUAL OPPORTUNITIES

We are an equal opportunities employer and do not discriminate on the grounds of gender, sexual orientation, marital or civil partner status, pregnancy or maternity, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability or age.