Helpdesk Coordinator – Facilities Support & On-Call

Anabas (UK 2) Ltd; Tees Valley; On-site; GBP 24,000 - 30,000; Full time

Benefits offered by this job

33 days leave

Employee Assistance Programme

Recognition program

Cycle to Work

Company events

Training opportunities

Gym membership

Snacks and drinks

Supportive team

Career progression

Job summary

Anabas is seeking an organised Helpdesk Coordinator to join our Darlington team. You’ll manage incoming requests, act as first point of contact for clients and site teams, and log jobs on our CAFM system while coordinating engineers.

This full-time role includes on-call duties after training, with occasional additional payments, and a path for development within Facilities Management.

Qualifications

• Office Administration experience is essential.
• Experience with CAFM/helpdesk systems is advantageous.
• Experience with Sage 200 is desirable.

Responsibilities

• Manage incoming requests through helpdesk, inboxes and phone lines.
• Act as a professional and responsive first point of contact for clients and site teams.
• Log, update and close jobs in CAFM system (QFM).
• Coordinate engineers and subcontractors to progress jobs.
• Schedule reactive callouts and planned maintenance (PPM).
• Maintain up-to-date CAFM data and records.
• Provide administrative support across Facilities Management.
• Assist with out-of-hours rota when required.

Skills

Strong communication skills

Organised

Time management

Customer service orientation

Education

Business Administration qualification

Tools

Microsoft Office

CAFМ system

Sage 200

Job description

Anabas is seeking an organised Helpdesk Coordinator to join our Darlington team. You’ll manage incoming requests, act as first point of contact for clients and site teams, and log jobs on our CAFM system while coordinating engineers.

This full-time role includes on-call duties after training, with occasional additional payments, and a path for development within Facilities Management.