Helpdesk Coordinator – Facilities Management | Growth & Training

Oltec Group; Wigan; Sur place; GBP 22 000 - 27 000; Plein temps

Avantages offerts par ce poste

Salary £24,800 per annum

Permanent, full-time position

Training and development

Supportive team environment

Company benefits package

Résumé du poste

Oltec Group is recruiting a Helpdesk Coordinator to join our busy facilities management helpdesk team in Wigan. You will be the main point of contact for clients, engineers and subcontractors, ensuring maintenance requests are logged, allocated and completed within timescales.

This fast-paced role requires excellent communication, organisation and customer-service skills, with the ability to prioritise multiple jobs and work effectively as part of a team.

Qualifications

• Excellent telephone and communication skills.
• Good organisational skills and attention to detail.
• Confidence dealing with clients, engineers and subcontractors.
• Good computer and administrative skills.
• Ability to prioritise multiple jobs and meet deadlines.
• Professional and positive attitude.
• Ability to work effectively as part of a team.
• Experience in facilities management, maintenance, property, construction or service helpdesk is advantageous, training provided.

Responsabilités

• Receiving and logging reactive maintenance requests from clients.
• Allocating jobs to nationwide network of engineers and approved subcontractors.
• Monitoring jobs from initial instruction through to completion.
• Ensuring urgent and emergency works are prioritised and escalated appropriately.
• Liaising with clients and providing regular progress updates.
• Obtaining updates, photographs, reports and completion information from engineers.
• Monitoring service levels and ensuring jobs are completed within agreed timescales.
• Updating helpdesk and facilities management systems accurately.
• Assisting with quotations and arranging follow-on works where required.
• Working closely with operational and management teams.
• Maintaining a professional and helpful approach with clients, suppliers and colleagues.

Connaissances

Telephone skills

Communication

Organisation

Attention to detail

Client interaction

Team player

Administrative skills

Description du poste

Oltec Group is recruiting a Helpdesk Coordinator to join our busy facilities management helpdesk team in Wigan. You will be the main point of contact for clients, engineers and subcontractors, ensuring maintenance requests are logged, allocated and completed within timescales.

This fast-paced role requires excellent communication, organisation and customer-service skills, with the ability to prioritise multiple jobs and work effectively as part of a team.