Maintenance Helpdesk Coordinator

Equans UK & Ireland

Stoke-on-Trent

On-site

GBP 22,000 - 30,000

Full time

42 hours ago

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Benefits offered by this job

24 days annual leave

Life Cover 1.5x salary

Employee discount shopping

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Job summary

Equans UK & Ireland is seeking a Helpdesk Coordinator to join the Stoke-on-Trent CSC on a permanent, full-time basis. You will manage maintenance works from planning through to completion, using CAFM, and coordinate engineers and subcontractors while ensuring SLA compliance. Strong admin and communication skills are essential.

The role offers a 40-hour week with a competitive salary and benefits package, including generous annual leave and career development opportunities.

Qualifications

Working knowledge of CAFM system (desirable).
Good written and verbal communication skills.
Positive team member but with the ability to work on own initiative.
Willingness to learn and embrace change.
Able to work in a fast-paced environment.
Strong computer literacy, including Word, Excel, Teams.

Responsibilities

Respond to, plan and organise the full life cycle of maintenance works through to job completion using the CAFM system.
Plan and dispatch maintenance works to engineers, subcontractors and site managers across locations.
Ensure maintenance SLAs are met and provide administrative support where appropriate.