Facilities Operations Helpdesk Coordinator

Pareto FM; Nottingham; On-site; GBP 22,000 - 32,000; Full time

Job summary

Pareto FM is seeking an organised Operations Helpdesk Coordinator to join our Nottingham facilities management team. You will coordinate planned and reactive maintenance across client sites, ensuring jobs are logged, allocated, progressed on time and closed with all documentation.

The role suits someone who thrives in a busy, detail‑oriented environment and enjoys coordinating across engineers, contractors and the wider team.

Qualifications

• Previous administration, coordination or helpdesk experience.
• Strong organisational and administrative skills.
• Excellent attention to detail.
• Good IT skills, particularly Microsoft Office.

Responsibilities

• Monitor client and internal helpdesk inboxes and respond to queries.
• Log reactive maintenance requests onto the CAFM system.
• Allocate reactive jobs to engineers and subcontractors.
• Chase updates to keep works progressing and keep clients informed.
• Close completed jobs with proper paperwork and evidence uploaded.

Skills

Administration

Helpdesk

Coordination

CAFM

MS Office

Tools

CAFM system

Job description

Pareto FM is seeking an organised Operations Helpdesk Coordinator to join our Nottingham facilities management team. You will coordinate planned and reactive maintenance across client sites, ensuring jobs are logged, allocated, progressed on time and closed with all documentation.

The role suits someone who thrives in a busy, detail‑oriented environment and enjoys coordinating across engineers, contractors and the wider team.