Read more

Oltec Group; Wigan; On-site; GBP 22,000 - 27,000; Full time

Benefits offered by this job

Salary £24,800 per annum

Permanent, full-time position

Training and development

Supportive team environment

Company benefits package

Job summary

Oltec Group is recruiting a Helpdesk Coordinator to join our busy facilities management helpdesk team in Wigan. You will be the main point of contact for clients, engineers and subcontractors, ensuring maintenance requests are logged, allocated and completed within timescales.

This fast-paced role requires excellent communication, organisation and customer-service skills, with the ability to prioritise multiple jobs and work effectively as part of a team.

Qualifications

• Excellent telephone and communication skills.
• Good organisational skills and attention to detail.
• Confidence dealing with clients, engineers and subcontractors.
• Good computer and administrative skills.
• Ability to prioritise multiple jobs and meet deadlines.
• Professional and positive attitude.
• Ability to work effectively as part of a team.
• Experience in facilities management, maintenance, property, construction or service helpdesk is advantageous, training provided.

Responsibilities

• Receiving and logging reactive maintenance requests from clients.
• Allocating jobs to nationwide network of engineers and approved subcontractors.
• Monitoring jobs from initial instruction through to completion.
• Ensuring urgent and emergency works are prioritised and escalated appropriately.
• Liaising with clients and providing regular progress updates.
• Obtaining updates, photographs, reports and completion information from engineers.
• Monitoring service levels and ensuring jobs are completed within agreed timescales.
• Updating helpdesk and facilities management systems accurately.
• Assisting with quotations and arranging follow-on works where required.
• Working closely with operational and management teams.
• Maintaining a professional and helpful approach with clients, suppliers and colleagues.

Skills

Telephone skills

Communication

Organisation

Attention to detail

Client interaction

Team player

Administrative skills

Job description

Oltec Group is a nationwide facilities management provider delivering a range of property services across the UK, including planned and reactive maintenance, mechanical and electrical services, security, cleaning and fit-out.

Due to continued growth, we are looking to recruit additional Helpdesk Coordinators to join our busy Facilities Management Helpdesk team in Wigan.

The Role

As a Helpdesk Coordinator, you will be one of the main points of contact for our clients, engineers and subcontractors, ensuring maintenance requests are dealt with professionally, efficiently and within the required timescales.

This is a fast-paced role requiring excellent communication, organisation and customer-service skills.

Your responsibilities will include:

Receiving and logging reactive maintenance requests from clients.

Allocating jobs to our nationwide network of engineers and approved subcontractors.

Monitoring jobs from initial instruction through to completion.

Ensuring urgent and emergency works are prioritised and escalated appropriately.

Liaising with clients and providing regular progress updates.

Obtaining updates, photographs, reports and completion information from engineers.

Monitoring service levels and ensuring jobs are completed within agreed timescales.

Updating our helpdesk and facilities management systems accurately.

Assisting with quotations and arranging follow-on works where required.

Working closely with our operational and management teams.

Maintaining a professional and helpful approach when dealing with clients, suppliers and colleagues.

About You

We are looking for someone who is organised, confident and comfortable working in a busy environment where priorities can change quickly.

The successful candidate should have:

Excellent telephone and communication skills.

Good organisational skills and attention to detail.

Confidence dealing with clients, engineers and subcontractors.

Good computer and administrative skills.

The ability to prioritise multiple jobs and meet deadlines.

A professional and positive attitude.

The ability to work effectively as part of a team.

Previous experience within a facilities management, maintenance, property, construction or service helpdesk environment would be advantageous, although training will be provided for the right candidate.

What We Offer

£24,800 per annum

Permanent, full-time position

Training and development

Supportive team environment

Opportunity to develop within a growing nationwide facilities management business

Company benefits package