Hospital Facilities Helpdesk Coordinator

Hatched Recruitment Group; Ashton-under-Lyne; On-site; GBP 24,000 - 28,000; Full time

Job summary

Hatched Recruitment Group is seeking an organised Helpdesk Operator to support facilities management services in a hospital environment. You will manage incoming service requests, coordinate engineers and subcontractors, and ensure jobs are completed efficiently within agreed service levels.

Key responsibilities include logging requests, prioritising urgent work, arranging subcontractor visits, and using CAFM systems to track progress and generate reports.

Qualifications

• Experience working in a helpdesk or call-centre environment.
• Ability to use CAFM software to track workloads and performance.
• Strong organisational and analytical abilities.
• Excellent verbal and written communication with customers and teams.

Responsibilities

• Log reactive maintenance requests received by email and telephone.
• Prioritise urgent jobs and allocate work to engineers and subcontractors.
• Arrange subcontractor visits and ensure required paperwork is completed.
• Monitor outstanding jobs and follow up to meet deadlines and service levels.
• Use CAFM systems to track work orders, run reports and monitor performance.
• Escalate concerns to management where necessary.
• Monitor workloads and resolve scheduling or labour allocation issues.
• Ensure compliance with company procedures and service-level agreements.
• Help maintain high standards of customer service and reduce complaints.

Skills

Helpdesk experience

Customer service

Communication

Organisational skills

Analytical skills

Tools

CAFM system

Microsoft Office

Job description

Hatched Recruitment Group is seeking an organised Helpdesk Operator to support facilities management services in a hospital environment. You will manage incoming service requests, coordinate engineers and subcontractors, and ensure jobs are completed efficiently within agreed service levels.

Key responsibilities include logging requests, prioritising urgent work, arranging subcontractor visits, and using CAFM systems to track progress and generate reports.