Dynamic Facilities Helpdesk Coordinator

Jobwise Ltd; Kearsley; On-site; GBP 14,000 - 21,000; Full time

Benefits offered by this job

Hourly rate £12.71

Mon–Fri, 37 hours

Duration to Jan 2027

Job summary

Jobwise Ltd in Bolton area is hiring a Helpdesk Co-ordinator to keep maintenance requests moving and coordinate with contractors. This full-time temporary role requires organised individuals with customer service or admin experience.

You'll handle calls, update records, and ensure information flows to the right people, with an hourly rate of £12.71 and a 37-hour week from Monday to Friday. The contract runs until January 2027, with a possible extension.

Qualifications

• A professional telephone manner and confident communication skills.
• Good IT skills and the ability to maintain accurate records.
• Strong organisational skills and effective time management.
• The ability to manage multiple tasks, prioritise requests and meet deadlines.
• Confidence working independently, using your initiative and keeping work on track.
• The ability to work towards targets in a busy environment.

Responsibilities

• Managing incoming and outgoing calls, responding to enquiries and directing requests to the right people.
• Keeping in contact with site representatives, providing updates and helping resolve queries.
• Liaising with contractors to coordinate maintenance work and agree arrangements.
• Logging maintenance requests accurately and ensuring all relevant details are recorded.
• Arranging parts and helping ensure the necessary items are available for jobs to progress.
• Taking messages and passing on information promptly to the appropriate contacts.
• Updating records and systems to keep information accurate and up to date.
• Prioritising requests, managing competing tasks and working towards targets and deadlines.

Skills

Customer service

Administration

Organisation

Time management

Communication

Tools

MS Office

Job description

Jobwise Ltd in Bolton area is hiring a Helpdesk Co-ordinator to keep maintenance requests moving and coordinate with contractors. This full-time temporary role requires organised individuals with customer service or admin experience.

You'll handle calls, update records, and ensure information flows to the right people, with an hourly rate of £12.71 and a 37-hour week from Monday to Friday. The contract runs until January 2027, with a possible extension.