Facilities Operations Helpdesk Specialist

Pareto Facilities Management Ltd; Nottingham; On-site; GBP 32,000 - 38,000; Full time

Job summary

Pareto Facilities Management Ltd is seeking an organised Operations Helpdesk Coordinator in Nottingham to support maintenance across client sites. You will log, allocate and progress reactive and planned maintenance, ensuring documentation and compliance are in place.

The role partners with engineers, contractors and the wider Facilities team to keep operations running smoothly. The ideal candidate has experience in administration or helpdesk, strong IT skills and a proactive approach to chasing

Qualifications

• Previous administration, coordination or helpdesk experience.
• Strong organisational and administrative skills.
• Excellent attention to detail.
• Good IT skills, particularly Microsoft Office.
• Confidence learning CAFM or other job-management systems.
• Professional telephone and email manner.

Responsibilities

• Monitoring client and internal helpdesk inboxes and responding to queries
• Logging reactive maintenance requests accurately onto the CAFM system
• Allocating reactive jobs to engineers and subcontractors
• Actively monitoring open jobs and chasing updates to keep works progressing
• Keeping clients and colleagues updated on the progress of outstanding works
• Closing completed jobs and ensuring the correct paperwork and evidence has been uploaded
• Escalating delays, recurring issues or potential service problems to the Facilities team

Skills

Helpdesk experience

Administration

Coordination

Service coordination

Organisational skills

Communication

Tools

CAFM system

Microsoft Office

Job-management systems

Job description

Pareto Facilities Management Ltd is seeking an organised Operations Helpdesk Coordinator in Nottingham to support maintenance across client sites. You will log, allocate and progress reactive and planned maintenance, ensuring documentation and compliance are in place.

The role partners with engineers, contractors and the wider Facilities team to keep operations running smoothly. The ideal candidate has experience in administration or helpdesk, strong IT skills and a proactive approach to chasing