Facilities Helpdesk Specialist – Client Support

WPS; Manchester; In loco; GBP 22.000 - 30.000; Tempo pieno

Descrizione del lavoro

WPS in Manchester is seeking a Client Support Advisor to join our Facilities Management team. You will be the first point of contact for clients, manage maintenance requests, coordinate engineers, and ensure service targets are met in a fast-paced FM operation.

The role requires prior experience in Facilities Management Helpdesk or related environments, strong customer service, CAFM familiarity, and excellent organisational and communication skills to build strong client relationships.

Competenze

• Experience in Facilities Management Helpdesk or similar.
• Strong customer service and relationship-building skills.
• Experience using CAFM/maintenance platforms.
• Excellent organisational and communication skills.
• Ability to manage multiple priorities.

Mansioni

• Act as the primary point of contact for clients, customers, suppliers, and engineers.
• Log, manage, and update reactive and planned maintenance requests through the CAFM/helpdesk system.
• Coordinate and schedule engineering resources to meet SLAs and KPI targets.
• Monitor work orders from inception through to completion.
• Maintain accurate records and ensure all customer interactions are documented appropriately.
• Liaise with operational teams, subcontractors, and clients to proactively resolve service issues.
• Escalate critical or high-priority issues where necessary.
• Support the wider FM team with administrative and customer service activities.
• Deliver a professional, responsive, and customer-centric service at all times.

Conoscenze

Customer service

CAFM systems

Communication skills

Organizational skills

Relationship building

Strumenti

CAFM software

Descrizione del lavoro

WPS in Manchester is seeking a Client Support Advisor to join our Facilities Management team. You will be the first point of contact for clients, manage maintenance requests, coordinate engineers, and ensure service targets are met in a fast-paced FM operation.

The role requires prior experience in Facilities Management Helpdesk or related environments, strong customer service, CAFM familiarity, and excellent organisational and communication skills to build strong client relationships.